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Improving the service quality of ocean container carriers : an Indian case study
Kannan, Vanumamalai; Bose, S. K.; Kannan, N. G. - In: Benchmarking : an international journal ; BIJ 19 (2012) 6, pp. 709-729
Persistent link: https://www.econbiz.de/10009680014
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Strategic grouping of Indian Public Sector Banks (PSBS) : service quality and financial performance
Paul, Purnendu; Bose, S. K.; Roy, Supriyo; Dhalla, R. S. - In: Total quality management & business excellence 32 (2021) 8, pp. 898-920
Persistent link: https://www.econbiz.de/10012513934