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Resale price maintenance and manufacturer competition for retail services
Hunold, Matthias; Muthers, Johannes - 2012
We investigate the incentives of manufacturers to use resale price maintenance (RPM) when selling products through common retailers. In our model retailers provide product specific pre-sales services. If the competitive retail margins are low, each manufacturer fixes a minimum price to induce...
Persistent link: https://www.econbiz.de/10010308751
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Dienstleistungsqualität im Handel
Deppisch, Carl Georg - 1997
Persistent link: https://www.econbiz.de/10000959692
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A conceptual framework for measuring e-fulfillment dimensions : a consumer perspective
Jain, Nikunj Kumar; Gajjar, Hasmukh; Shah, Bhavin J.; … - In: Journal of internet commerce 14 (2015) 3, pp. 363-383
Persistent link: https://www.econbiz.de/10011432437
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Service quality in retail grocery stores
Deshwal, Shavita - 2016
Persistent link: https://www.econbiz.de/10011432946
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Channels in the mirror : an alignable model for assessing customer satisfaction in concurrent channel systems
Hammerschmidt, Maik; Falk, Tomas; Weijters, Bert - In: Journal of service research : JSR 19 (2016) 1, pp. 88-101
Persistent link: https://www.econbiz.de/10011433181
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Impact of an "online-to-store" channel on demand allocation, pricing and profitability
Cao, James; So, Kut C.; Yin, Shuya - In: European journal of operational research : EJOR 248 (2016) 1, pp. 234-245
Persistent link: https://www.econbiz.de/10011434794
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The influences of brand benefits on brand loyalty : intermediate mechanisms
Huang, Shyh-Ming; Fang, Shyh-Rong; Fang, Shih Chieh; … - In: Australian journal of management 41 (2016) 1, pp. 141-160
Persistent link: https://www.econbiz.de/10011479155
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Perceived convenience retailer innovativeness : how does it affect consumers?
Lin, Chen-yu - In: Management decision : MD 54 (2016) 4, pp. 946-964
Persistent link: https://www.econbiz.de/10011482181
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Satisfaction with service recovery : moderating effect of age in word-of-mouth
Moliner-Velázquez, Beatriz; Ruiz-Molina, María-Eugenia; … - In: The journal of consumer marketing 32 (2015) 6, pp. 470-484
Persistent link: https://www.econbiz.de/10011485855
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E-tailing quality index
Rawal, Pankaj; Singh, Deepali - In: The international journal of management science and … (2016) 20, pp. 19-39
This research study aims at developing and validating E-tailing quality index. It consists of the literature reviews of the past researches, which were done by various authors and while finding the dimensions for the e-tailing quality. The scale development methodology results into six factors...
Persistent link: https://www.econbiz.de/10011503586