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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Konsumentenverhalten
78,887
Consumer behaviour
78,861
Nachhaltigkeit
23,620
Sustainability
16,758
Nachhaltige Entwicklung
11,250
Sustainable development
11,204
Theorie
10,089
Theory
10,047
Beziehungsmarketing
8,814
Relationship marketing
8,810
Markenführung
7,502
Brand management
7,499
Markenimage
6,582
Brand image
6,559
Deutschland
5,870
Germany
5,439
Corporate Social Responsibility
5,435
Online retailing
5,435
Online-Handel
5,435
Customer satisfaction
5,410
Kundenzufriedenheit
5,407
Corporate social responsibility
5,299
USA
5,141
United States
4,966
Social Web
4,663
Social web
4,663
Online-Marketing
4,398
Internet marketing
4,376
Service quality
4,289
Brand
4,254
Markenartikel
4,249
Einzelhandel
4,162
Retail trade
4,090
Verbraucherverhalten
3,904
Electronic Commerce
3,581
Werbewirkung
3,561
Welt
3,540
Advertising effects
3,536
World
3,520
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Undetermined
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713
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3,778
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511
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3,678
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3,678
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98
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98
Graue Literatur
70
Non-commercial literature
70
Hochschulschrift
67
Arbeitspapier
50
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50
Thesis
48
Conference paper
30
Konferenzbeitrag
30
Collection of articles of several authors
12
Sammelwerk
12
Bibliografie enthalten
9
Bibliography included
9
Aufsatzsammlung
6
Collection of articles written by one author
5
Sammlung
5
Case study
4
Fallstudie
4
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4
Amtsdruckschrift
1
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4,209
German
78
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French
1
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
16
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
Kim, Woo Gon
7
Lee, Seonjeong
7
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National Bureau of Economic Research
3
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
3
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Published in...
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Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
120
The journal of services marketing
108
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
64
Services marketing quarterly
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Total quality management & business excellence
24
Journal of strategic marketing
23
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Technological forecasting & social change : an international journal
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
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ECONIS (ZBW)
4,289
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1
Sustainable lifestyles : nachhaltige Produkte, Dienstleistungen und Lebensstile hervorbringen: Analyse von Lebensstiltypologien, Gestaltungsmöglichkeiten für Unternehmen, Einbindun...
Heiler, Florian
;
Schmalnauer, Martina
;
Schmutz, Petra
; …
-
2009
Persistent link: https://www.econbiz.de/10003809534
Saved in:
2
Visual quality and sustainability considerations in tolerance optimization : a market-based approach
Hoffenson, Steven
;
Dagman, Andreas
;
Söderberg, Rikard
- In:
International journal of production economics
168
(
2015
),
pp. 167-180
Persistent link: https://www.econbiz.de/10011384625
Saved in:
3
Importance-performance analysis of socially sustainable practices in U.S. restaurants : a consumer perspective in the quasi-post-pandemic context
Mejia, Cynthia
;
Ba̧k, Monika
;
Zientara, Piotr
; …
- In:
International journal of hospitality management
103
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013209275
Saved in:
4
Towards sustainable servicescape : tourists' perspectives of accommodation service attributes
Väisänen, Hanna-Maija
;
Uusitalo, Outi
;
Ryynänen, Toni
- In:
International journal of hospitality management
110
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014310681
Saved in:
5
Qualitätstransparenz für ambulante und stationäre Gesundheitsleistungen : wirtschaftspolitische Handlungsempfehlungen zur Ergänzung der wettbewerblichen Selbststeuerung
Mörsch, Michael
-
2005
Persistent link: https://www.econbiz.de/10002570402
Saved in:
6
Performance excellence : path to integrated management and sustainable success
Kanji, Gopal K.
- In:
Corporate sustainability as a challenge for …
,
(pp. 21-36)
.
2008
Persistent link: https://www.econbiz.de/10003731802
Saved in:
7
Do hotels' "green" attributes contribute to customer satisfaction?
Robinot, E.
;
Giannelloni, J.-L.
- In:
The journal of services marketing
24
(
2010
)
2/3
,
pp. 157-169
Persistent link: https://www.econbiz.de/10003990885
Saved in:
8
Risikofrei zur Produktdienstleistung (RISP) : ein Projektbericht im Rahmen der Programmlinie Fabrik der Zukunft, Impulsprogramm Nachhaltig Wirtschaften
Fresner, Johannes
(
contributor
)
-
2007
Persistent link: https://www.econbiz.de/10003699499
Saved in:
9
The role of frontline employees in building sustainable customer service
Ekmekci, Ozgur
- In:
SAM advanced management journal : amj
74
(
2009
)
4
,
pp. 11-20
Persistent link: https://www.econbiz.de/10003984173
Saved in:
10
A sustainable e-service quality model
Stamenkov, Gjoko
;
Dika, Zamir
- In:
Journal of service theory and practice : JSTP
25
(
2015
)
4
,
pp. 414-442
Persistent link: https://www.econbiz.de/10011400717
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