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Qualitätssicherung in Großbritannien
Frederiks, Mark - 2001
Persistent link: https://www.econbiz.de/10013456885
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Exploring drivers of student satisfaction and dissatisfactio : an assessment of impact-asymmetry and impact-range
Mikulić, Josip; Dužević, Ines; Baković, Tomislav - In: Total quality management & business excellence : an … 26 (2015) 11/12, pp. 1213-1225
Persistent link: https://www.econbiz.de/10011528225
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Messung der Dienstleistungsqualität in komplexen Marktstrukturen : Perspektiven für ein Qualitätsmanagement von Hochschulen
Pastowski, Sven - 2004 - 1. Aufl.
Persistent link: https://www.econbiz.de/10002474883
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How can we develop academic and student surveys to measure and evaluate the quality of services at higher education institutions? : insights from a non-profit HEI in the Sultanate...
Al-Hemyari, Zuhair A.; Al Rajhi, Waleed - In: International journal of quality and innovation : IJQI 6 (2022) 2, pp. 134-161
Persistent link: https://www.econbiz.de/10013257346
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A framework for fostering the quality of HEIs : data collection, evaluation, indication and validation
Al-Hemyari, Zuhair A.; Al-Sarmi, Abdullah M. - In: International journal of quality and innovation 3 (2016) 1, pp. 42-66
Persistent link: https://www.econbiz.de/10012648717
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Application of the Kano model for a better understanding of customer requirements in higher education : a pilot study
Madzík, Peter; Budaj, Pavol; Mikuláš, Dalibor; … - In: Administrative Sciences : open access journal 9 (2019) 1/11, pp. 1-18
Various pieces of information and knowledge turn into "know-how" simply by their application in the market. This applies to all spheres of activities. It is therefore important to know and understand the requirements of customers already in the stage of making a product, and to confront these...
Persistent link: https://www.econbiz.de/10012126991
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A framework for implementing Six Sigma methodology to accredit university campus facilities in Kuwait
Aldaihani, Majid M.; Alhussainan, Adel A.; Terro, … - In: International journal of productivity and quality … 20 (2017) 2, pp. 217-237
Persistent link: https://www.econbiz.de/10011719631
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An empirical study on quality improvement in higher education institutions with reference to selected processes
Mulay, Rahul V.; Khanna, Vandana Tandon - In: Quality management journal : QMJ 28 (2021) 1, pp. 41-56
Persistent link: https://www.econbiz.de/10012425476