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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Relationship marketing
26,239
Beziehungsmarketing
25,565
Customer satisfaction
15,473
Kundenzufriedenheit
13,889
Consumer behaviour
11,765
Konsumentenverhalten
11,577
Service quality
7,898
Brand management
2,763
Markenführung
2,751
Deutschland
2,656
Germany
2,595
Theorie
2,388
Theory
2,384
Lieferantenmanagement
2,378
Supplier relationship management
2,377
Social Web
2,285
Social web
2,284
Brand image
2,152
Markenimage
2,141
Electronic Commerce
2,109
E-commerce
2,038
Marketingmanagement
2,003
Marketing management
1,989
Online-Handel
1,820
Online retailing
1,813
Online-Marketing
1,771
Internet marketing
1,757
Customer service
1,695
Einzelhandel
1,679
Retail trade
1,669
Complaint management
1,646
Beschwerdemanagement
1,645
Kundenservice
1,627
Vertrauen
1,607
Confidence
1,602
Kundenwert
1,581
Customer value
1,562
Kundenintegration
1,550
Customer integration
1,549
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Undetermined
3,475
Free
1,247
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Article
6,654
Book / Working Paper
1,052
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Article in journal
6,356
Aufsatz in Zeitschrift
6,356
Aufsatz im Buch
280
Book section
280
Hochschulschrift
137
Graue Literatur
118
Non-commercial literature
118
Thesis
103
Working Paper
77
Arbeitspapier
74
Conference paper
59
Konferenzbeitrag
59
Case study
41
Fallstudie
41
Collection of articles of several authors
38
Sammelwerk
38
Bibliografie enthalten
24
Bibliography included
24
Aufsatzsammlung
22
Konferenzschrift
13
Lehrbuch
7
Reprint
7
Textbook
7
Guidebook
6
Ratgeber
6
Collection of articles written by one author
5
Conference proceedings
5
Sammlung
5
Bibliografie
3
Research Report
3
Article
2
Fallstudiensammlung
2
Forschungsbericht
2
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2
Mehrbändiges Werk
2
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2
Systematic review
2
Übersichtsarbeit
2
Accompanied by computer file
1
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English
7,362
German
343
French
3
Italian
2
Swedish
1
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Han, Heesup
36
Mattila, Anna S.
32
Prentice, Catherine
26
McColl-Kennedy, Janet R.
23
Prybutok, Victor R.
23
Usman, Osly
21
Bruhn, Manfred
20
Sharma, Piyush
19
Wong, IpKin Anthony
17
Edvardsson, Bo
16
Balaji, M. S.
15
Patterson, Paul G.
15
Shahin, Arash
15
Gustafsson, Anders
14
Söderlund, Magnus
14
Gil Saura, Irene
13
Gong, Taeshik
13
Grégoire, Yany
13
Klaus, Philipp
13
Bilgihan, Anil
12
Hammerschmidt, Maik
12
Hyun, Sunghyup Sean
12
Jang, Soocheong
12
Marimon, Frederic
12
Sparks, Beverley
12
Sreejesh, S.
12
Van Vaerenbergh, Yves
12
Ali, Faizan
11
Hollebeek, Linda D.
11
Quach, Sara
11
Ringle, Christian M.
11
Torres, Edwin N.
11
Amin, Muslim
10
Bauer, Hans H.
10
Falk, Tomas
10
Guchait, Priyanko
10
Hsu, Cathy H. C.
10
Ladhari, Riadh
10
Qu, Hailin
10
Ro, Heejung
10
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
European Health Care Conference <2, 2011, Hamburg>
2
National Bureau of Economic Research
2
Springer Fachmedien Wiesbaden
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Osnabrück / Fachgebiet Geographie
1
Verlag Dr. Kovač
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
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Journal of retailing and consumer services
266
International journal of hospitality management
263
Journal of business research : JBR
178
The journal of services marketing
161
The service industries journal
142
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
141
Journal of hospitality marketing & management
111
International journal of contemporary hospitality management
105
Journal of travel and tourism marketing
96
Services marketing quarterly
96
Service business
78
Journal of service research : JSR
77
Journal of air transport management
73
Tourism management : research, policies, practice
70
The TQM journal : the international review of organizational improvement
69
Cogent business & management
63
International journal of quality and service sciences
63
International journal of services and operations management
62
Journal of service management
57
Total quality management & business excellence
57
International journal of quality & reliability management
55
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
54
Managing service quality : MSQ ; an international journal
53
International journal of productivity and quality management : IJPQM
52
Asia Pacific journal of marketing and logistics
50
International journal of services, economics and management
50
The international journal of bank marketing : IJBM
46
International journal of services and operations management : IJSOM
42
Journal of service research
40
Quality management journal : QMJ
39
Journal of the Academy of Marketing Science
38
Journal of strategic marketing
37
Industrial marketing management : the international journal for industrial and high-tech firms
36
Journal of Asian finance, economics and business : JAFEB
35
International journal of electronic marketing and retailing : IJEMR
33
Marketing intelligence & planning
33
Psychology & marketing
31
Journal of hospitality and tourism insights
30
International journal of electronic customer relationship management : IJECRM
29
European journal of marketing : EJM
28
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Source
All
ECONIS (ZBW)
7,689
EconStor
10
OLC EcoSci
6
USB Cologne (EcoSocSci)
1
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1
Toward zero faults in passenger flights : a proposed framework
Barkai, Ofer
;
Harison, Elad
- In:
Review of business information systems
17
(
2013
)
3
,
pp. 109-116
Persistent link: https://www.econbiz.de/10009792575
Saved in:
2
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
3
The revitalising effect of ISO 9001 on dissatisfied customers
Petnji Yaya, Luc Honore
;
Marimon, Frederic
;
Casadesús, …
- In:
Total quality management & business excellence : an …
25
(
2014
)
8
,
pp. 856-864
Persistent link: https://www.econbiz.de/10010393804
Saved in:
4
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman
;
Palilati, Alida
;
Madjid, Rahmat
;
Bua, …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
Saved in:
5
Scale development of customer satisfaction with complaint handling and service recovery in an e-commerce setting
Kumari, Parveen
;
Kumar, Satinder
;
Itani, Maher N.
- In:
Journal for global business advancement : JGBA
14
(
2021
)
3
,
pp. 383-407
Persistent link: https://www.econbiz.de/10012614003
Saved in:
6
Future research direction for customer satisfaction in relation to complaint handling and service recovery in e-commerce
Kumari, Parveen
;
Kumar, Satinder
- In:
International journal of electronic customer …
12
(
2020
)
3
,
pp. 191-204
Persistent link: https://www.econbiz.de/10012509217
Saved in:
7
Service failure magnitude and paradox : a banking perspective
Singhal, Shuchi
;
Krishna, Anupam
;
Lazarus, Davis
- In:
Journal of relationship marketing : innovations & …
12
(
2013
)
3
,
pp. 191-203
Persistent link: https://www.econbiz.de/10010209887
Saved in:
8
Quantifying the dynamic effects of service recovery on customer satisfaction : evidence from Chinese mobile phone markets
Fang, Zheng
;
Luo, Xueming
;
Jiang, Minghua
- In:
Journal of service research : JSR
16
(
2013
)
3
,
pp. 341-355
Persistent link: https://www.econbiz.de/10009782132
Saved in:
9
Turning complaining customers into loyal customers: moderators of the complaint handling-customer loyalty relationship
Morgeson, Forrest V., III.
;
Hult, G. Tomas M.
;
Mithas, Sunil
- In:
Journal of marketing
84
(
2020
)
5
,
pp. 79-99
Persistent link: https://www.econbiz.de/10012271494
Saved in:
10
Frontline problem-solving effectiveness : a dynamic analysis of verbal and nonverbal cues
Marinova, Detelina
;
Singh, Sunil K.
;
Singh, Jagdip
- In:
Journal of marketing research : JMR
55
(
2018
)
2
,
pp. 178-192
Persistent link: https://www.econbiz.de/10011844990
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