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Disparities between services demanded and services received in Taiwanese restaurants

Chen, Jui-kuei; Chen, I-shuo - In: Global journal of business research : GJBR 4 (2010) 1, pp. 59-69

Persistent link: https://www.econbiz.de/10003955433

Critical quality indicators of higher education

Chen, I-Shuo; Chen, Jui-Kuei; Padró, Fernando F. - In: Total quality management & business excellence : an … 28 (2017) 1/2, pp. 130-146

Persistent link: https://www.econbiz.de/10011730233

A combined MCDM model based on DEMATEL and ANP for the selection of airline service quality improvement criteria : a study based on the Taiwanese airline industry

Chen, I-Shuo - In: Journal of air transport management 57 (2016), pp. 7-18

Persistent link: https://www.econbiz.de/10011610548

Disparities between Services Demanded and Services Received in Taiwanese Restaurants

Chen, Jui-Kuei - 2010

The aim of this study is to evaluate the service quality performance of Taiwanese foreign restaurants. After a review of the literature on service quality and discussions with managers of Taiwanese foreign restaurants, we decided to use the DINERSERV questionnaire. The methodology, an...

Persistent link: https://www.econbiz.de/10013141656