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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Hotel industry
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Schwartz, Zvi
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Chen, Chihchien
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Choi, Sangsoo
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Kim, Namhyun
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Ma, Jing
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Webb, Timothy
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International journal of hospitality management
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Journal of revenue and pricing management
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Journal of travel and tourism marketing
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Tourism economics : the business and finance of tourism and recreation
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ECONIS (ZBW)
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The economics of tipping : tips, profits and the market's demand-supply equilibrium
Schwartz, Zvi
- In:
Tourism economics : the business and finance of tourism …
3
(
1997
)
3
,
pp. 265-279
Persistent link: https://www.econbiz.de/10001236503
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2
Cancellation policies in the hotel, airline and restaurant industries
Chen, Chihchien
- In:
Journal of revenue and pricing management
15
(
2016
)
3/4
,
pp. 270-275
Persistent link: https://www.econbiz.de/10011571604
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3
On the validity of the "importance minus performance" construct : a genuine contribution of the tourism literature or a mishap?
Kim, Namhyun
;
Choi, Sangsoo
;
Schwartz, Zvi
- In:
Journal of travel and tourism marketing
29
(
2012
)
5/6
,
pp. 599-610
Persistent link: https://www.econbiz.de/10009627531
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4
A blended model of restaurant deliveries, dine-in demand and capacity constraints
Ma, Jing
;
Webb, Timothy
;
Schwartz, Zvi
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012585681
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