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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
KMU
50,537
SME
50,519
Beziehungsmarketing
25,340
Relationship marketing
25,338
Klein- und Mittelbetrieb
9,843
Deutschland
9,813
Konsumentenverhalten
9,053
Consumer behaviour
9,052
Germany
8,635
Unternehmenserfolg
5,652
Firm performance
5,543
Kundenzufriedenheit
5,497
Customer satisfaction
5,494
Innovation
5,208
Entrepreneurship
4,474
Theory
4,434
Theorie
4,433
Entrepreneurship approach
4,215
Service quality
4,006
Unternehmensgründung
3,837
Unternehmensfinanzierung
3,781
Corporate finance
3,780
USA
3,610
Business start-up
3,569
United States
3,474
Innovationsmanagement
3,422
SMEs
3,235
Innovation management
3,234
Lieferantenmanagement
2,911
Supplier relationship management
2,911
Electronic Commerce
2,805
Strategisches Management
2,787
Brand management
2,764
Markenführung
2,764
Marketingmanagement
2,640
Marketing management
2,594
E-commerce
2,593
Kundenmanagement
2,561
Globalisierung
2,485
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Online availability
All
Undetermined
1,903
Free
615
Type of publication
All
Article
3,428
Book / Working Paper
577
Type of publication (narrower categories)
All
Article in journal
3,238
Aufsatz in Zeitschrift
3,238
Aufsatz im Buch
184
Book section
184
Hochschulschrift
104
Thesis
86
Graue Literatur
75
Non-commercial literature
75
Arbeitspapier
45
Working Paper
45
Collection of articles of several authors
33
Sammelwerk
33
Bibliografie enthalten
26
Bibliography included
26
Case study
25
Conference paper
25
Fallstudie
25
Konferenzbeitrag
25
Aufsatzsammlung
19
Guidebook
7
Lehrbuch
7
Ratgeber
7
Textbook
7
Konferenzschrift
6
Reprint
6
Collection of articles written by one author
3
Sammlung
3
Bibliografie
2
Conference proceedings
2
Fallstudiensammlung
2
Forschungsbericht
2
Accompanied by computer file
1
Advisory report
1
Amtsdruckschrift
1
Elektronischer Datenträger als Beilage
1
Festschrift
1
Government document
1
Gutachten
1
Handbook
1
Handbuch
1
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Language
All
English
3,744
German
261
French
2
Italian
1
Swedish
1
Author
All
Bruhn, Manfred
20
Prentice, Catherine
20
Han, Heesup
18
Mattila, Anna S.
17
McColl-Kennedy, Janet R.
14
Klaus, Philipp
13
Gil Saura, Irene
12
Gong, Taeshik
12
Balaji, M. S.
11
Gustafsson, Anders
11
Hollebeek, Linda D.
11
Quach, Sara
10
Edvardsson, Bo
9
Prybutok, Victor R.
9
Qu, Hailin
9
Sreejesh, S.
9
Usman, Osly
9
Izogo, Ernest Emeka
8
Patterson, Paul G.
8
Rather, Raouf Ahmad
8
Roberts-Lombard, Mornay
8
Georgi, Dominik
7
Grégoire, Yany
7
Hammerschmidt, Maik
7
Hyun, Sunghyup Sean
7
Marimon, Frederic
7
Osman, Zahir
7
Park, Jungkun
7
Ringle, Christian M.
7
Thaichon, Paramaporn
7
Torres, Edwin N.
7
Van Vaerenbergh, Yves
7
Wong, IpKin Anthony
7
Al-Hawary, Sulieman Ibraheem Shelash
6
Auh, Seigyoung
6
Benkenstein, Martin
6
Bolton, Ruth N.
6
Bonfanti, Angelo
6
Chahal, Hardeep
6
Choi, Beom Joon
6
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Institution
All
European Health Care Conference <2, 2011, Hamburg>
2
Nomos Verlagsgesellschaft
2
Banking-Forum Liechtenstein <2, 2003, Vaduz>
1
Center for Service Excellence
1
Christel DeHaan Tourism and Travel Research Institute <Nottingham>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Gesundheitsstadt Berlin e.V.
1
Great Britain / Customs Establishment
1
International Conference on Services Management <North Cyprus)>
1
Liechtensteinischer Bankenverband
1
Logos Verlag Berlin
1
Ludwig-Maximilians-Universität München
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Sachverständigenrat für die Konzertierte Aktion im Gesundheitswesen
1
Svenska Handelshögskolan <Helsinki>
1
Universität Osnabrück / Fachgebiet Geographie
1
W. Bertelsmann Verlag
1
Zukunftsinitiative Rheinland-Pfalz
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
Journal of retailing and consumer services
180
International journal of hospitality management
117
Journal of business research : JBR
109
The journal of services marketing
97
The service industries journal
79
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Journal of hospitality marketing & management
54
Services marketing quarterly
52
Journal of service research : JSR
48
International journal of contemporary hospitality management
47
Journal of travel and tourism marketing
43
Service business
43
Journal of service management
37
Journal of service research
32
Cogent business & management
31
The TQM journal : the international review of organizational improvement
31
Tourism management : research, policies, practice
31
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
28
Journal of strategic marketing
26
Industrial marketing management : the international journal for industrial and high-tech firms
25
The international journal of bank marketing : IJBM
25
International journal of quality and service sciences
23
Managing service quality : MSQ ; an international journal
23
Asia Pacific journal of marketing and logistics
22
International journal of services and operations management
22
Journal of the Academy of Marketing Science
22
Marketing intelligence & planning
22
Total quality management & business excellence
22
International journal of productivity and quality management : IJPQM
21
International journal of quality & reliability management
21
Journal of air transport management
21
International journal of services, economics and management
20
International journal of services and operations management : IJSOM
19
Journal of service theory and practice
19
International journal of electronic customer relationship management : IJECRM
18
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
18
Psychology & marketing
18
International journal of electronic marketing and retailing : IJEMR
17
Journal of Asian finance, economics and business : JAFEB
16
Journal of marketing
16
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Source
All
ECONIS (ZBW)
4,005
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1
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1
Die Messung der Dienstleistungskompetenz : Entwicklung und Prüfung eines Messverfahrens für KMU zur Eruierung der Kundenzuversicht in künftige Transaktionen, dargestellt anhand ein...
König, Thomas
-
2010
Persistent link: https://www.econbiz.de/10008666575
Saved in:
2
Service recovery expectation model : from the perspectives of consumers
Lin, Wen-bao
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 873-889
Persistent link: https://www.econbiz.de/10003993297
Saved in:
3
Establishing and managing effective internal quality control measures in small service companies
Smith, Alan D.
- In:
International journal of logistics systems and management
7
(
2010
)
2
,
pp. 219-244
Persistent link: https://www.econbiz.de/10008648266
Saved in:
4
Service ist sexy : so machen Sie die Leistungen Ihres Unternehmens noch attraktiver
Beck, Johann
;
Beck, Norbert
-
2008
-
1. Aufl.
Persistent link: https://www.econbiz.de/10003583036
Saved in:
5
Unraveling the practices of "productization" in professional service firms
Jaakkola, Elina
- In:
Scandinavian journal of management
27
(
2011
)
2
,
pp. 221-230
Persistent link: https://www.econbiz.de/10009160367
Saved in:
6
The effect of customer orientation on smaller sized service firms and on the market : a multilevel application embracing firms and customers
Polo Peña, Ana Isabel
;
Frías Jamilena, Dolores María
; …
- In:
Journal of small business management : JSBM ; a joint …
54
(
2016
)
2
,
pp. 566-581
Persistent link: https://www.econbiz.de/10011457297
Saved in:
7
The determinants of service recovery in the retail industry : a study of micro and small enterprises in Ghana
Crabbe, Margaret J.
;
Acquaah, Moses
- In:
African journal of economic and management studies : AJEMS
7
(
2016
)
1
,
pp. 54-74
Persistent link: https://www.econbiz.de/10011560487
Saved in:
8
The role of interpersonal communication in developing small-medium size enterprise (SME) client loyalty toward an audit firm
Sarapaivanich, Naruanard
;
Patterson, Paul G.
- In:
International small business journal : researching …
33
(
2015
)
8
,
pp. 882-900
Persistent link: https://www.econbiz.de/10011384220
Saved in:
9
Kundenorientierung im mittelständischen Firmenkundengeschäft der Banken : empirische Studie bei Kreditgenossenschaften
Prätsch, Joachim
;
Sievert, Rainer
-
2000
Persistent link: https://www.econbiz.de/10001481625
Saved in:
10
Qualitätsmanagement von Dienstleistungen in kleinen und mittleren Unternehmen
Herrmann, Andreas
;
Vollmer, Ingrid
- In:
Marketing in kleinen und mittleren Unternehmen
,
(pp. 341-354)
.
2000
Persistent link: https://www.econbiz.de/10001512046
Saved in:
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