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~subject:"Dienstleistungsqualität"
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20 Schritte zur Qualität : Lei...
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Dienstleistungsqualität
Qualitätsmanagement
16,277
Quality management
14,306
Einführung
7,917
Implementation
2,837
Service quality
2,557
Deutschland
2,136
Theorie
2,049
Theory
2,015
Germany
1,821
Product quality
1,609
Produktqualität
1,607
Prozessmanagement
1,264
Business process management
1,154
Standardisierung
1,118
Standardization
1,113
Lieferkette
1,018
Supply chain
1,018
USA
938
Industrie
887
Manufacturing industries
873
Kundenzufriedenheit
871
Customer satisfaction
870
United States
844
Erfolgsfaktor
819
Lean Management
810
Success factor
804
Unternehmenserfolg
795
Lean management
785
Firm performance
782
Qualitätssicherung
735
Krankenhaus
705
Performance measurement
702
Lean Production
701
Performance-Messung
701
Lean production
685
KMU
680
SME
679
Organisatorischer Wandel
674
Organizational change
674
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1,005
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407
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Article
1,908
Book / Working Paper
642
Journal
7
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Article in journal
1,748
Aufsatz in Zeitschrift
1,748
Hochschulschrift
157
Aufsatz im Buch
156
Book section
156
Thesis
132
Graue Literatur
113
Non-commercial literature
113
Arbeitspapier
57
Working Paper
57
Collection of articles of several authors
50
Sammelwerk
50
Conference paper
36
Konferenzbeitrag
36
Bibliografie enthalten
33
Bibliography included
33
Case study
30
Fallstudie
30
Konferenzschrift
26
Aufsatzsammlung
24
Amtsdruckschrift
18
Government document
18
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17
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10
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9
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8
Handbuch
8
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3
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3
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3
Ratgeber
3
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3
Sammlung
3
Advisory report
2
Bibliografie
2
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2
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English
2,191
German
373
Czech
1
French
1
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Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
12
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Dahlgaard-Park, Su Mi
8
Marimon, Frederic
8
Qureshi, M. N.
8
Dwivedi, Yogesh Kumar
6
Medeiros, Denise Dumke de
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Dahlgaard, Jens Jörn
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Melo, Fagner José Coutinho de melo
5
Sachdeva, Anish
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Vrat, Prem
5
Witell, Lars
5
Abbott, Lawrence J.
4
Amorim, Marlene
4
Aobdia, Daniel
4
Awasthi, Anjali
4
Bagur-Femenías, Llorenç
4
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Hochschulrektorenkonferenz
17
IGI Global
7
OECD
4
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
W. Bertelsmann Verlag
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Brandenburgisches Institut für Existenzgründung und Mittelstandsförderung
1
Budrich UniPress
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag <Berlin>
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
94
International journal of productivity and quality management : IJPQM
65
The TQM journal : the international review of organizational improvement
63
International journal of quality & reliability management
57
Quality management journal : QMJ
47
Total quality management & business excellence
44
International journal of quality and service sciences
31
International journal of services and operations management
31
International journal of production research
25
Auditing : a journal of practice & theory
21
Beiträge zur Hochschulpolitik
20
International journal of hospitality management
19
Journal of health organization and management
19
Benchmarking : an international journal ; BIJ
18
Health care management review : HCM review
17
Journal of retailing and consumer services
17
Amfiteatru economic : an economic and business research periodical
14
Cogent business & management
14
International journal of six sigma and competitive advantage : IJSSCA
14
Journal of air transport management
14
Managing service quality : MSQ ; an international journal
14
European research studies
13
International journal of business information systems : IJBIS
13
International journal of contemporary hospitality management
13
International journal of production economics
12
Service business
12
The service industries journal
12
European journal of operational research : EJOR
11
International journal of services, economics and management
11
SpringerLink / Bücher
11
The accounting review : a publication of the American Accounting Association
11
International journal of services and standards
10
Journal of business research : JBR
10
Manufacturing & service operations management : M & SOM
10
Service Levels in der Logistik : mit KPIs und SLAs erfolgreich steuern
10
Benchmarking : an international journal
9
Business process management journal
9
Gabler Edition Wissenschaft
9
International journal of services and operations management : IJSOM
9
Journal of hospitality marketing & management
9
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ECONIS (ZBW)
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1
Quality : a critical introduction
Beckford, John
-
1998
Persistent link: https://www.econbiz.de/10000647180
Saved in:
2
An exploratory study of business excellence in implementation in the United Arab Emirates (UAE) public sector : management and employee perceptions
McAdam, Rodney
;
Keogh, William
;
El Tigani, Adil Ahmed
; …
- In:
International journal of quality & reliability management
30
(
2013
)
4
,
pp. 426-445
Persistent link: https://www.econbiz.de/10009748524
Saved in:
3
Applying the ISO 90001 process approach and service blueprint to hospital management systems
Chen, Hsiang Ru
;
Cheng, Bor-wen
- In:
The TQM journal : the international review of …
24
(
2012
)
5
,
pp. 418-432
Persistent link: https://www.econbiz.de/10009620515
Saved in:
4
Benchmarking Six Sigma implementation in services companies operating in an emerging economy
Miguel, Paulo Augusto Cauchick
;
Carvalho, Marly M.
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
1
,
pp. 62-76
Persistent link: https://www.econbiz.de/10010250547
Saved in:
5
Exploring quality management practices and its pattern analysis in Indian service SMEs
Basu, Rana
;
Bhola, Prabha
- In:
Journal of enterprising culture
23
(
2015
)
2
,
pp. 199-235
Persistent link: https://www.econbiz.de/10011525537
Saved in:
6
Design and blueprinting for total quality management implementation in service organisations
Calabrese, Armando
;
Corbò, Michele
- In:
Total quality management & business excellence : an …
26
(
2015
)
7/8
,
pp. 719-732
Persistent link: https://www.econbiz.de/10011388379
Saved in:
7
Qualitätsmanagementsysteme in Banken : Konzeption und Implementierung im filialgebundenen Standardgeschäft unter besonderer Berücksichtigung der Qualitätsmessung
Klee, Jürgen
-
2002
Persistent link: https://www.econbiz.de/10001639676
Saved in:
8
Business excellence in Versicherungsunternehmen
Lohse, Ute
-
2001
Persistent link: https://www.econbiz.de/10001550500
Saved in:
9
Examining enterprise resource planning post implementation and employees' performance in Smalland medium enterprises using DeLone and McLean's information system success model
Ghani, Erlane K.
;
Siti Aimi Mohamad Yasin
;
Mazurina Mohd Ali
- In:
International journal of financial research
10
(
2019
)
3
,
pp. 153-169
Persistent link: https://www.econbiz.de/10012320488
Saved in:
10
What patients do and their impact on implementation : an ethnographic study of participatory quality improvement projects in English acute hospitals
Boaz, Annette
;
Robert, Glenn
;
Locock, Louise
;
Sturmey, …
- In:
Journal of health organization and management
30
(
2016
)
2
,
pp. 258-278
Persistent link: https://www.econbiz.de/10011580736
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