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Hotel reviews during the pandemic : encouraging repeat customers to "speak up" through management response
Wang, Nan; Teo, Thompson Sian Hin; Liu, Shan; Lim, … - In: International journal of hospitality management 120 (2024), pp. 1-10
Persistent link: https://www.econbiz.de/10015071099
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Using polynomial modeling to understand service quality in e-government websites
Nishant, Rohit; Srivastava, Shirish C.; Teo, Thompson S. H. - In: Management information systems : mis quarterly 43 (2019) 3, pp. 807-826
Persistent link: https://www.econbiz.de/10012062107