Narrow search
Showing 1 - 4 of 4
Cover Image
Empirical profiles of service recovery systems : the maturity perspective
Smith, Jeffery S.; Karwan, Kirk R. - In: Journal of service research : JSR 13 (2010) 1, pp. 111-125
Persistent link: https://www.econbiz.de/10003959023
Cover Image
An empirical investigation of the effectiveness of an integrated service recovery system
Smith, Jeffery S.; Karwan, Kirk R.; Markland, Robert E. - In: Operations management research : OMR ; advancing … 5 (2012) 1/2, pp. 25-36
Persistent link: https://www.econbiz.de/10009571281
Cover Image
The contingent nature of service recovery system structures
Smith, Jeffery S.; Nagy, Paul F.; Karwan, Kirk R.; … - In: International journal of operations & production … 32 (2012) 7, pp. 877-903
Persistent link: https://www.econbiz.de/10009572734
Cover Image
An empirical examination of the structural dimensions of the service recovery system
Smith, Jeffery S.; Karwan, Kirk R.; Markland, Robert E. - In: Decision sciences : DS 40 (2009) 1, pp. 165-186
Persistent link: https://www.econbiz.de/10003848264