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~subject:"Dienstleistungsqualität"
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Emotionen in der Arbeitswelt :...
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Dienstleistungsqualität
Emotion
10,333
Arbeitsplatz
3,253
Konsumentenverhalten
3,150
Consumer behaviour
3,149
Workplace
1,744
Kognition
1,017
Cognition
1,009
Arbeitszufriedenheit
900
Job satisfaction
880
Intelligenz
862
Arbeitsverhalten
839
Work behaviour
837
Persönlichkeitspsychologie
836
Personality psychology
835
Intelligence
831
Beziehungsmarketing
814
Relationship marketing
814
Experiment
796
Customer satisfaction
787
Kundenzufriedenheit
787
Organizational behaviour
744
Verhalten in Organisationen
744
USA
652
Führungsstil
649
Leadership style
643
Theorie
619
Stress
616
Theory
607
United States
589
Brand management
583
Markenführung
583
Work stress
569
Service quality
557
Deutschland
500
Arbeitspsychologie
477
Organizational psychology
457
Werbewirkung
449
Advertising effects
447
Emotions
424
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304
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65
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Article
517
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39
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Article in journal
503
Aufsatz in Zeitschrift
503
Aufsatz im Buch
13
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13
Hochschulschrift
9
Graue Literatur
6
Non-commercial literature
6
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5
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4
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3
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1
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544
German
12
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Fan, Xiucheng
5
Han, Heesup
5
Ladhari, Riadh
5
McColl-Kennedy, Janet R.
5
Medler-Liraz, Hana
5
Svensson, Göran
5
Vinh Van Thai
5
Du, Jiangang
4
Feng, Tianjun
4
Grandey, Alicia
4
Guchait, Priyanko
4
Huan, Tzung-cheng
4
Miao, Li
4
Prentice, Catherine
4
Seger-Guttmann, Tali
4
Slåtten, Terje
4
Vázquez Casielles, Rodolfo
4
Alnawas, Ibrahim
3
Amin, Muslim
3
Benkenstein, Martin
3
Bilgihan, Anil
3
Cai, Ruiying
3
Delcourt, Cécile
3
Forberger, Dirk
3
Gouthier, Matthias H. J.
3
Han, Su-Jin
3
Hanks, Lydia
3
Lee, JungHoon
3
Lee, Lindsey
3
Madera, Juan M.
3
Marshall, Roger
3
Nguyen, Doan
3
Ok, Chihyung
3
Otero-Neira, Carmen
3
Padin, Carmen
3
Park, Jungkun
3
Patterson, Paul G.
3
Qu, Hailin
3
Riel, Allard C. R. van
3
Schoefer, Klaus
3
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CRC Press.
1
European Society for Opinion and Marketing Research
1
Marketing Research Congress <44, 1991, Luxembourg>
1
OECD
1
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International journal of hospitality management
51
Journal of retailing and consumer services
25
International journal of contemporary hospitality management
19
Journal of business research : JBR
18
Journal of hospitality marketing & management
13
The journal of services marketing
13
Journal of travel and tourism marketing
9
Journal of service research : JSR
8
The service industries journal
8
Journal of service research
7
Service business
7
Tourism management perspectives : TMP
7
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of service management
6
Journal of service theory and practice : JSTP
6
Total quality management & business excellence
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing : EJM
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Managing service quality : MSQ ; an international journal
5
Psychology & marketing
5
Tourism management : research, policies, practice
5
Tourism review
5
Journal of health organization and management
4
Journal of service theory and practice
4
Marketing letters : a journal of research in marketing
4
Services marketing quarterly
4
Health marketing quarterly
3
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International journal of services and operations management
3
International journal of shipping and transport logistics : IJSTL
3
International review on public and non-profit marketing
3
Journal for global business advancement : JGBA
3
Journal of air transport management
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of marketing management : MM
3
Journal of the Academy of Marketing Science
3
Nepalese journal of economics : a publication of Uniglobe College
3
Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
3
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ECONIS (ZBW)
556
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556
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1
The influence of text-based technology-mediated communication on the connection quality of workplace relationships : the mediating role of emotional labor
Silard, Anthony
;
Watson-Manheim, Mary Beth
;
Lopes, Nuno Jose
- In:
Review of managerial science : RMS
17
(
2023
)
6
,
pp. 2035-2053
Persistent link: https://www.econbiz.de/10014335756
Saved in:
2
Drs. Muth and Mills meet Dr. Tiebout : integrating location-specific amenities into multi-community equilibrium models
Epple, Dennis N.
;
Gordon, Brett
;
Sieg, Holger
- In:
Journal of regional science
50
(
2010
)
1
,
pp. 381-400
Persistent link: https://www.econbiz.de/10003961998
Saved in:
3
Service management - focus on customer experience
Danivska, Vitalija
;
Klungseth, Nora Johanne
- In:
A handbook of management theories and models for office …
,
(pp. 205-219)
.
2022
Persistent link: https://www.econbiz.de/10012888057
Saved in:
4
Customer satisfaction and quality management
1991
Persistent link: https://www.econbiz.de/10000112418
Saved in:
5
Emotional dissonance and customer service : an exploratory study
Julian, Craig C.
- In:
Services marketing quarterly
29
(
2007/08
)
3
,
pp. 1-23
Persistent link: https://www.econbiz.de/10003756449
Saved in:
6
The role of cognition and affect in the formation of customer satisfaction judgements concerning service recovery encounters
Schoefer, Klaus
- In:
Journal of consumer behaviour : an international …
7
(
2008
)
3
,
pp. 210-221
Persistent link: https://www.econbiz.de/10003740930
Saved in:
7
Determinants of dining satisfaction and post-dining behavioral intentions
Ladhari, Riadh
;
Brun, Isabelle
;
Morales Alvarez, Miguel
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 563-573
Persistent link: https://www.econbiz.de/10003860311
Saved in:
8
Satisfaction with service recovery : perceived justice and emotional responses
Río-Lanza, Ana Belén del
;
Vázquez Casielles, Rodolfo
; …
- In:
Journal of business research : JBR
62
(
2009
)
8
,
pp. 775-781
Persistent link: https://www.econbiz.de/10003861043
Saved in:
9
The importance of an internal marketing orientation in social services
Rodriguez Cano, Cynthia
;
Sams, Doreen
- In:
International journal of nonprofit and voluntary sector …
14
(
2009
)
3
,
pp. 285-295
Persistent link: https://www.econbiz.de/10003882299
Saved in:
10
A typology of consumers' emotional response styles during service recovery encounters
Schoefer, Klaus
;
Diamantopoulos, Adamantios
- In:
British journal of management : BJM
20
(
2009
)
3
,
pp. 292-308
Persistent link: https://www.econbiz.de/10003884232
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