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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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Altuntas, Serkan
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Dereli, Türkay
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Yilmaz, Mustafa Kemal
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Total quality management & business excellence
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Multi-criteria decision making methods based weighted servqual scales to measure perceived service quality in hospitals : a case study from Turkey
Altuntas, Serkan
;
Dereli, Türkay
;
Yilmaz, Mustafa Kemal
- In:
Total quality management & business excellence : an …
23
(
2012
)
12
,
pp. 1379-1395
Persistent link: https://www.econbiz.de/10009687478
Saved in:
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Monitoring patient dissatisfaction : a methodology based on SERVQUAL scale and statistical process control charts
Altuntas, Serkan
;
Dereli, Türkay
;
Kaya, İhsan
- In:
Total quality management & business excellence
31
(
2020
)
9
,
pp. 978-1008
Persistent link: https://www.econbiz.de/10012256679
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