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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Hotel industry
55
Job satisfaction
55
Hotellerie
54
Arbeitszufriedenheit
52
Tourism employees
52
Tourismusberufe
52
Leistungsmotivation
38
Work motivation
38
Job performance
34
Arbeitsleistung
33
Consumer behaviour
33
Employee retention
30
Mitarbeiterbindung
29
Service quality
28
Arbeitsverhalten
26
Turkey
26
Work behaviour
26
Hotel employees
24
Work engagement
24
Customer satisfaction
23
Stress
23
Arbeitskräfte
22
Workforce
22
Saudi Arabia
21
Konsumentenverhalten
20
Türkei
20
Work stress
20
Kundenzufriedenheit
18
Beziehungsmarketing
17
Relationship marketing
17
Human Resource Management
16
Personalmanagement
16
Familie-Beruf
15
Führungsstil
15
Leadership style
15
USA
15
Work-life balance
15
Banking
14
Psychological capital
12
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22
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English
22
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Karatepe, Osman M.
13
Babakus, Emin
9
Yavas, Ugur
8
Jha, Subhash
3
Deitz, George D.
2
Karadas, Georgiana
2
Alexandrov, Aliosha
1
Ampofo, Emmanuel Twumasi
1
Ashill, Nicholas J.
1
Avci, Turgay
1
Balaji, M. S.
1
Collier, Joel E.
1
Eluwole, Kayode K.
1
Eslamlou, Aram
1
Etehadi, Bahar
1
Grant, Cori Cohen
1
Gutierrez, Leopoldo
1
Horky, Alisha Blakeney
1
Hur, Kyungsuk
1
I, Seung jae
1
Kim, Taegoo
1
Lee, Gyehee
1
Lloréns-Montes, Francisco Javier
1
McDowell, William C.
1
Mensah, Ishmael
1
Rescalvo-Martin, Elisa
1
Sen, Sandipan
1
Sengupta, Aditi Sarkar
1
Sherrell, Daniel L.
1
Talebzadeh, Niusha
1
Vatankhah, Sanaz
1
Westbrook, Kevin W.
1
Wilberforce, Maxwell Tabi
1
Xijing, Cui
1
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International journal of contemporary hospitality management
3
International journal of hospitality management
3
Journal of air transport management
2
Journal of business economics and management
2
The journal of services marketing
2
Tourism review : the official journal of the AIEST
2
European journal of marketing : EJM
1
Health marketing quarterly
1
Journal of financial services marketing : JFSM
1
Journal of hospitality marketing & management
1
Journal of international marketing and marketing research
1
Journal of service research : JSR
1
Review of managerial science : RMS
1
The international journal of bank marketing : IJBM
1
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ECONIS (ZBW)
22
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1
Relative efficacy of organizational support and personality traits in predicting service recovery and job performances : a study of frontline employees in Turkey
Yavas, Ugur
;
Karatepe, Osman M.
;
Babakus, Emin
- In:
Tourism review : the official journal of the AIEST
65
(
2010
)
3
,
pp. 70-83
Persistent link: https://www.econbiz.de/10009237104
Saved in:
2
The effects of organizational and personal resources on stress, engagement, and job outcomes
Karatepe, Osman M.
;
Yavas, Ugur
;
Babakus, Emin
;
Deitz, …
- In:
International journal of hospitality management
74
(
2018
),
pp. 147-161
Persistent link: https://www.econbiz.de/10011924635
Saved in:
3
Ethical leadership, trust in organization and their impacts on critical hotel employee outcomes
Eluwole, Kayode K.
;
Karatepe, Osman M.
;
Avci, Turgay
- In:
International journal of hospitality management
102
(
2022
),
pp. 1-10
Persistent link: https://www.econbiz.de/10013185203
Saved in:
4
Testing a branch performance model in a New Zealand bank
Yavas, Ugur
;
Babakus, Emin
;
Ashill, Nicholas J.
- In:
The journal of services marketing
24
(
2010
)
5
,
pp. 369-377
Persistent link: https://www.econbiz.de/10008653368
Saved in:
5
The role of corporate image for quality in the formation of attitudinal service loyalty
Jha, Subhash
;
Deitz, George D.
;
Babakus, Emin
;
Yavas, Ugur
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 155-170
Persistent link: https://www.econbiz.de/10009774887
Saved in:
6
Interactive effects of personal and organizational resources on frontline bank employees' job outcomes : the mediating role of person-job fit
Sengupta, Aditi Sarkar
;
Yavas, Ugur
;
Babakus, Emin
- In:
The international journal of bank marketing : IJBM
33
(
2015
)
7
,
pp. 884-903
Persistent link: https://www.econbiz.de/10011490746
Saved in:
7
Effects of frontline employee role overload on customer responses and sales performance : moderator and mediators
Jha, Subhash
;
Balaji, M. S.
;
Yavas, Ugur
;
Babakus, Emin
- In:
European journal of marketing : EJM
51
(
2017
)
2
,
pp. 282-303
Persistent link: https://www.econbiz.de/10011661678
Saved in:
8
Service quality, customer satisfaction and loyalty : the moderating role of gender
Karatepe, Osman M.
- In:
Journal of business economics and management
12
(
2011
)
2
,
pp. 278-300
Persistent link: https://www.econbiz.de/10009533070
Saved in:
9
How similar are frontline bank employees' perceptions of service quality to their customers? : a study of female customers and employees in Turkey
Yavas, Ugur
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
1
,
pp. 30-38
Persistent link: https://www.econbiz.de/10003701666
Saved in:
10
Configurations of service quality perceptions: an inter-segment analysis
Yavas, Ugur
- In:
Journal of international marketing and marketing research
35
(
2010
)
2
,
pp. 67-75
Persistent link: https://www.econbiz.de/10003981062
Saved in:
1
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