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More on the role of switching costs in service markets : a research note
Chebat, Jean-Charles; Davidow, Moshe; Borges, Adilson - In: Journal of business research : JBR 64 (2011) 8, pp. 823-829
Persistent link: https://www.econbiz.de/10009229004
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How service seasons the experience : measuring hospitality servicescapes
Spielmann, Nathalie; Laroche, Michel; Borges, Adilson - In: International journal of hospitality management 31 (2012) 2, pp. 360-368
Persistent link: https://www.econbiz.de/10009503312
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Negative emotions, value and relationships : differences between women and men
Babin, Barry J.; Griffin, Mitch; Borges, Adilson; … - In: Journal of retailing and consumer services 20 (2013) 5, pp. 471-478
Persistent link: https://www.econbiz.de/10009768989
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Should retailers pay to bring customers back? : the impact of quick response and coupons on purchase outcomes
Goudarzi, Kiane; Borges, Adilson; Chebat, Jean-Charles - In: Journal of business research : JBR 66 (2013) 5, pp. 665-669
Persistent link: https://www.econbiz.de/10009734833
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Managing service recovery experience : effects of the forgiveness for older consumers
Babin, Barry J.; Zhuang, Weiling; Borges, Adilson - In: Journal of retailing and consumer services 58 (2021), pp. 1-10
Persistent link: https://www.econbiz.de/10012430649
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Can service quality be standardized in a franchise network? : the case of McDonald's in Egypt
Elzeiny, Hanane; Cliquet, Gérard - In: Network governance : alliances, cooperatives and …, (pp. 255-268). 2013
Persistent link: https://www.econbiz.de/10009736138
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Franchise vs. independent retail and service stores : customer perceptions
Le Bot, Corentin; Perrigot, Rozenn; Cliquet, Gérard - In: Networks in International Business : Managing …, (pp. 171-200). 2023
Persistent link: https://www.econbiz.de/10013539428