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~subject:"Dienstleistungsqualität"
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Incorporating service quality...
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Dienstleistungsqualität
Consumer behaviour
112
Konsumentenverhalten
101
Cultural identity
23
Kulturelle Identität
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Customer satisfaction
22
Globalization
22
Canada
20
Online retailing
19
Online-Handel
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China
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Globalisierung
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Kundenzufriedenheit
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Culture
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Einkaufszentrum
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Emotion
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International marketing
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Internationales Marketing
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Shopping center
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Service quality
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Brand management
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Markenführung
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Einzelhandel
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Internet marketing
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Kanada
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Online-Marketing
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Retail trade
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Welt
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World
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Advertising effects
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Beziehungsmarketing
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Brand image
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Markenimage
11
Relationship marketing
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Werbewirkung
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Laroche, Michel
8
Chebat, Jean-Charles
7
Borges, Adilson
3
El Hedhli, Kamel
2
Baker, Thomas L.
1
Bergeron, Jasmin
1
Chebat, Elise
1
Cho, Hyuksoo
1
Cui, Xinyu
1
Davidow, Moshe
1
Goudarzi, Kiane
1
Haj-Salem, Narjes
1
Kalamas, Maria
1
Li, Rong
1
Li, Yaoqi
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Makdessian, Lucy
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Mazaheri, Ebrahim
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Meyer, Tracy
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Pons, Frank
1
Richard, Marie-Odile
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Roth, Yefim
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Shobeiri, Saeed
1
Spielmann, Nathalie
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Ueltschy, Linda C.
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Yingwei, Ren
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Zhang, Chun
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Zhang, Man
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Zourrig, Haithem
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Journal of business research : JBR
8
Journal of retailing and consumer services
2
International journal of hospitality management
1
International journal of quality and service sciences
1
Journal of financial services marketing : JFSM
1
Review of marketing science
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The service industries journal
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ECONIS (ZBW)
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1
Developing and validating a psychometric shopper-based mall equity measure
El Hedhli, Kamel
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
62
(
2009
)
6
,
pp. 581-587
Persistent link: https://www.econbiz.de/10003853687
Saved in:
2
More on the role of switching costs in service markets : a research note
Chebat, Jean-Charles
;
Davidow, Moshe
;
Borges, Adilson
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 823-829
Persistent link: https://www.econbiz.de/10009229004
Saved in:
3
Should retailers pay to bring customers back? : the impact of quick response and coupons on purchase outcomes
Goudarzi, Kiane
;
Borges, Adilson
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 665-669
Persistent link: https://www.econbiz.de/10009734833
Saved in:
4
Cultural impacts on felt and expressed emotions and third party complaint relationships
Baker, Thomas L.
;
Meyer, Tracy
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
66
(
2013
)
7
,
pp. 816-822
Persistent link: https://www.econbiz.de/10009756908
Saved in:
5
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
6
A cross-cultural perspective on consumer perceptions of service failures' severity : a pilot study
Zourrig, Haithem
;
El Hedhli, Kamel
;
Chebat, Jean-Charles
- In:
International journal of quality and service sciences
6
(
2014
)
4
,
pp. 238-257
Persistent link: https://www.econbiz.de/10010469104
Saved in:
7
How culture moderates the effects of justice in service recovery
Chebat, Elise
;
Roth, Yefim
;
Chebat, Jean-Charles
- In:
Review of marketing science
18
(
2020
)
1
,
pp. 21-41
Persistent link: https://www.econbiz.de/10012298668
Saved in:
8
Is there really an Asian connection? : professional service quality perceptions and customer satisfaction
Ueltschy, Linda C.
;
Laroche, Michel
;
Zhang, Man
;
Cho, …
- In:
Journal of business research : JBR
62
(
2009
)
10
,
pp. 972-979
Persistent link: https://www.econbiz.de/10003887599
Saved in:
9
The effects of perceived salesperson listening effectiveness in the financial industry
Bergeron, Jasmin
;
Laroche, Michel
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
1
,
pp. 6-25
Persistent link: https://www.econbiz.de/10003903403
Saved in:
10
Cross-cultural differences in crowd assessment
Pons, Frank
;
Laroche, Michel
- In:
Journal of business research : JBR
60
(
2007
)
3
,
pp. 269-276
Persistent link: https://www.econbiz.de/10003429521
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