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A capability perspective on service business development in small and medium-sized suppliers
Gebauer, Heiko; Paiola, Marco; Edvardsson, Bo - In: Scandinavian journal of management 28 (2012) 4, pp. 321-339
Persistent link: https://www.econbiz.de/10009655522
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The impact of service orientation in corporate culture on business performance in manufacturing companies
Gebauer, Heiko; Edvardsson, Bo; Bjurko, Margareta - In: Journal of service management 21 (2010) 2, pp. 237-259
Persistent link: https://www.econbiz.de/10003987104
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Innovazione e produttività : alla ricerca di nuovi modelli di business per le imprese di servizi
Rullani, Enzo (contributor); Cantù, Chiara (contributor);  … - 2012
Persistent link: https://www.econbiz.de/10009552618
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An investigation of the relationship between behavioral processes, motivation, investments in the service business and service revenue
Gebauer, Heiko; Fleisch, Elgar - In: Industrial marketing management : the international … 36 (2007) 3, pp. 337-348
Persistent link: https://www.econbiz.de/10003450768
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Value co-creation as a determinant of success in public transport services : a study of the Swiss Federal Railway operator (SBB)
Gebauer, Heiko; Johnson, Mikael; Enquist, Bo - In: Managing service quality : MSQ ; an international journal 20 (2010) 6, pp. 511-530
Persistent link: https://www.econbiz.de/10008778627
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Competitive advantage through service differentiation by manufacturing companies
Gebauer, Heiko; Gustafsson, Anders; Witell, Lars - In: Journal of business research : JBR 64 (2011) 12, pp. 1270-1280
Persistent link: https://www.econbiz.de/10009382589
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ICT as a catalyst for service business orientation
Kowalkowski, Christian; Kindström, Daniel; Gebauer, Heiko - In: The journal of business & industrial marketing 28 (2013) 6, pp. 506-513
Persistent link: https://www.econbiz.de/10009790087
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Servitization and deservitization : overview, concepts, and definitions
Kowalkowski, Christian; Gebauer, Heiko; Kamp, Bart; … - In: Industrial marketing management : the international … 60 (2017), pp. 4-10
Persistent link: https://www.econbiz.de/10011672006
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A DIP-construct of perceived justice in negative service encounters and complaint handling in the Norwegian tourism industry
Svari, Sander; Svensson, Göran; Slåtten, Terje; … - In: Managing service quality : MSQ ; an international journal 20 (2010) 1, pp. 26-45
Persistent link: https://www.econbiz.de/10003940603
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Service quality grounded in customer experiences, affect and relationships
Edvardsson, Bo; Friman, Margareta; Roos, Inger - In: Service Excellence als Impulsgeber : Strategien - …, (pp. 271-285). 2007
Persistent link: https://www.econbiz.de/10003595978