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~subject:"Dienstleistungsqualität"
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Love, Forgiveness, and Trust:...
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Dienstleistungsqualität
Emotion
10,454
Trust
4,786
Consumer behaviour
4,233
Konsumentenverhalten
4,171
Vertrauen
4,092
Confidence
3,890
trust
3,799
Konzern
3,627
Corporate group
2,942
Deutschland
1,506
Relationship marketing
1,452
Beziehungsmarketing
1,383
Germany
1,295
Experiment
1,266
Customer satisfaction
1,225
Kundenzufriedenheit
1,173
Führungsstil
1,158
Leadership style
1,157
Theorie
1,134
Theory
1,111
Cognition
1,066
Kognition
1,062
Personality psychology
891
Persönlichkeitspsychologie
891
Organizational behaviour
885
Arbeitsverhalten
879
Work behaviour
879
Verhalten in Organisationen
871
Job satisfaction
868
Arbeitszufriedenheit
842
Intelligence
840
Intelligenz
839
Service quality
825
Brand management
710
Markenführung
702
Business ethics
667
USA
665
Unternehmensethik
658
Social Web
652
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103
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German
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Han, Heesup
8
Svensson, Göran
6
Fan, Xiucheng
5
Hyun, Sunghyup Sean
5
Ladhari, Riadh
5
McColl-Kennedy, Janet R.
5
Medler-Liraz, Hana
5
Prentice, Catherine
5
Vinh Van Thai
5
Cai, Ruiying
4
Du, Jiangang
4
Feng, Tianjun
4
Grandey, Alicia
4
Guchait, Priyanko
4
Huan, Tzung-cheng
4
Miao, Li
4
Padin, Carmen
4
Seger-Guttmann, Tali
4
Slåtten, Terje
4
Su, LuJun
4
Vázquez Casielles, Rodolfo
4
Alnawas, Ibrahim
3
Amin, Muslim
3
Balaji, M. S.
3
Benkenstein, Martin
3
Bilgihan, Anil
3
Brun, Isabelle
3
Casidy, Riza
3
Delcourt, Cécile
3
Gouthier, Matthias H. J.
3
Han, Su-Jin
3
Hanks, Lydia
3
Hsu, Maxwell K.
3
Jaiyeoba, Olumide Olasimbo
3
Lee, Choong-Ki
3
Lee, JungHoon
3
Lee, Lindsey
3
Madera, Juan M.
3
Marshall, Roger
3
Mattila, Anna S.
3
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CRC Press.
1
European Society for Opinion and Marketing Research
1
Marketing Research Congress <44, 1991, Luxembourg>
1
OECD
1
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International journal of hospitality management
58
Journal of retailing and consumer services
38
Journal of business research : JBR
21
International journal of contemporary hospitality management
20
Journal of hospitality marketing & management
18
The journal of services marketing
16
Journal of travel and tourism marketing
14
The service industries journal
14
Service business
12
Journal of service research : JSR
9
Journal of service management
8
Journal of service research
8
Services marketing quarterly
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Tourism management : research, policies, practice
8
Asia Pacific journal of marketing and logistics
7
Cogent business & management
7
International journal of quality and service sciences
7
Journal of service theory and practice
7
Managing service quality : MSQ ; an international journal
7
Psychology & marketing
7
Tourism management perspectives : TMP
7
Health marketing quarterly
6
International journal of business excellence : IJBEX
6
International journal of services, economics and management
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
6
Journal of service theory and practice : JSTP
6
Journal of strategic marketing
6
The international journal of bank marketing : IJBM
6
Total quality management & business excellence
6
European journal of marketing : EJM
5
International journal of services and operations management
5
Journal for global business advancement : JGBA
5
Journal of financial services marketing
5
Tourism review
5
International journal of bank marketing
4
International journal of business information systems : IJBIS
4
International journal of quality & reliability management
4
Journal of health organization and management
4
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ECONIS (ZBW)
805
EconStor
2
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1
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807
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date (oldest first)
1
Understanding the relationship of service fairness, emotions,
trust
, and tourist behavioral intentions at a city destination in China
Su, LuJun
;
Hsu, Maxwell K.
;
Marshall, Kimball P.
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10010469186
Saved in:
2
Mediation role of satisfaction and
trust
on attitudinal commitment and relationship quality
Thi Trang Tran
;
Tung Tran Anh
;
Thi Ngan Pham
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 275-281
Persistent link: https://www.econbiz.de/10012671388
Saved in:
3
The "I
love
o hate them" relationships with cell phone service providers : the role of customer inertia and anger
Carter, Leanne
;
Gray, David
;
D'Alessandro, Steven
; …
- In:
Services marketing quarterly
37
(
2016
)
4
,
pp. 225-240
Persistent link: https://www.econbiz.de/10011628463
Saved in:
4
Who cares if "service with a smile" is authentic? : an expectancy-based model of customer race and differential service reactions
Houston, Lawrence
;
Grandey, Alicia
;
Sawyer, Katina
- In:
Organizational behavior and human decision processes : …
144
(
2018
),
pp. 85-96
Persistent link: https://www.econbiz.de/10011843683
Saved in:
5
The effects of employee service on reuse intention in upscale restaurant service setting : the moderating effect of spatial proximity
Choi, Chul-Jae
;
Ham, Jeong-Min
;
Min, Dae-Gyu
- In:
Journal of international trade & commerce
16
(
2020
)
2
,
pp. 71-89
Persistent link: https://www.econbiz.de/10012592180
Saved in:
6
Factors influencing customer satisfaction in health care services in Kathmandu Valley
Baskota, Pujan
- In:
Nepalese journal of finance : a publication of Uniglobe …
9
(
2022
)
3
,
pp. 127-141
Persistent link: https://www.econbiz.de/10014495041
Saved in:
7
Enhancing the customer experience AI-chatbot : service quality, emotional intelligence, and personalisation
Minh T. H. Le
;
Khoi Minh Nguyen
;
Ngan Thanh Nguyen
; …
- In:
International journal of trade and global markets
19
(
2024
)
2
,
pp. 111-132
Persistent link: https://www.econbiz.de/10015062752
Saved in:
8
Service agent driven co-created
caring
in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
9
The effects of harm directions and service recovery strategies on customer
forgiveness
and negative word-of-mouth intentions
Casidy, Riza
;
Shin, Hyunju
- In:
Journal of retailing and consumer services
27
(
2015
),
pp. 103-112
Persistent link: https://www.econbiz.de/10011388094
Saved in:
10
The critical role of customer
forgiveness
in successful service recovery
Harrison-Walker, L. Jean
- In:
Journal of business research : JBR
95
(
2019
),
pp. 376-391
Persistent link: https://www.econbiz.de/10011980198
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