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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Social Web
20,560
Social web
20,529
Relationship marketing
10,057
Beziehungsmarketing
10,031
Theorie
9,466
Theory
9,298
Online-Marketing
8,407
Internet marketing
8,313
Brand management
8,294
Markenführung
8,256
Brand image
7,000
Markenimage
6,965
Online-Handel
6,266
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6,254
Customer satisfaction
5,960
Kundenzufriedenheit
5,803
USA
5,313
United States
5,068
Electronic Commerce
4,964
Viral marketing
4,870
Virales Marketing
4,850
E-commerce
4,791
Deutschland
4,661
Service quality
4,591
Brand
4,453
Markenartikel
4,440
Germany
4,363
Einzelhandel
4,234
Retail trade
4,194
Werbewirkung
3,923
Advertising effects
3,884
Verbraucherverhalten
3,589
Experiment
3,570
Emotion
3,428
Advertising
3,325
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Sammelwerk
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Han, Heesup
30
Mattila, Anna S.
25
Usman, Osly
21
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sparks, Beverley
10
Sreejesh, S.
10
Voorhees, Clay M.
10
Wong, IpKin Anthony
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Qu, Hailin
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Cobanoglu, Cihan
8
Harun, Ahasan
8
Hsu, Maxwell K.
8
Kim, Woo Gon
8
Park, Jungkun
8
Schumann, Jan Hendrik
8
Söderlund, Magnus
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
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National Bureau of Economic Research
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IGI Global
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
237
International journal of hospitality management
202
Journal of business research : JBR
126
The journal of services marketing
111
International journal of contemporary hospitality management
82
Journal of hospitality marketing & management
81
Journal of travel and tourism marketing
70
Services marketing quarterly
70
The service industries journal
70
Journal of service research : JSR
48
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
43
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Service business
40
Journal of service management
33
Asia Pacific journal of marketing and logistics
32
Tourism management : research, policies, practice
32
Journal of air transport management
29
Journal of service research
29
Psychology & marketing
29
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
International journal of services and operations management
28
The TQM journal : the international review of organizational improvement
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services, economics and management
26
Journal of strategic marketing
24
Total quality management & business excellence
24
Journal of retailing
23
Managing service quality : MSQ ; an international journal
23
European journal of marketing : EJM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
Journal of the Academy of Marketing Science
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Quality management journal : QMJ
21
Journal of internet commerce
20
Technological forecasting & social change : an international journal
20
International journal of business information systems : IJBIS
19
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ECONIS (ZBW)
4,544
EconStor
3
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1
Social shopping website quality attributes increasing consumer participation, positive eWOM, and co-shopping : the reciprocating role of participation
Yang, Kiseol
;
Li, Xiaoshu
;
Kim, HaeJung
;
Kim, Young Hoon
- In:
Journal of retailing and consumer services
24
(
2015
),
pp. 1-9
Persistent link: https://www.econbiz.de/10010528668
Saved in:
2
Moderating effects of product heterogeneity between online word-of-mouth and hotel sales
Lu, Qi
;
Ye, Qiang
;
Law, Rob
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010348272
Saved in:
3
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
4
User-generated content behaviour of the dissatisfied service customer
Presi, Caterina
;
Saridakis, Charalampos
;
Hartmans, Susanna
- In:
European journal of marketing : EJM
48
(
2014
)
9/10
,
pp. 1600-1625
Persistent link: https://www.econbiz.de/10010429786
Saved in:
5
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
6
Impact of social media marketing on consumer buying behavior on clothing in Kathmandu valley
Saha, Pappu
- In:
Nepalese journal of economics : a publication of …
3
(
2019
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10013204434
Saved in:
7
Impact of electronic servicescape of online gaming on customer engagement
Dutta, Abhisek
- In:
Journal of electronic commerce in organizations : the …
18
(
2020
)
2
,
pp. 49-63
Persistent link: https://www.econbiz.de/10012292160
Saved in:
8
Antecedents of hospital brand image and the relationships with medical tourists' behavioral intention
Cham Tat Huei
;
Lim, Yet-mee
;
Nai Chiek Aik
;
Tay, …
- In:
International journal of pharmaceutical and healthcare …
10
(
2016
)
4
,
pp. 412-431
Persistent link: https://www.econbiz.de/10011643495
Saved in:
9
The role of website quality and social ties EWOM in e-services adoption
Sharma, Himanshu
;
Aakash, Aakash
;
Aggarwal, Anu Gupta
- In:
Structural equation modeling approaches to e-service …
,
(pp. 268-298)
.
2019
Persistent link: https://www.econbiz.de/10012023189
Saved in:
10
How convenient is it? : delivering online shopping convenience to enhance customer satisfaction and encourage e-WOM
Duarte, Paulo
;
Silva, Susana C.
;
Ferreira, Margarida …
- In:
Journal of retailing and consumer services
44
(
2018
),
pp. 161-169
Persistent link: https://www.econbiz.de/10011904358
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