//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Customization : a goldmine or...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Theorie
15,044
Theory
14,693
Willingness to pay
10,583
Zahlungsbereitschaftsanalyse
9,969
Relationship marketing
9,823
Beziehungsmarketing
9,795
Brand management
7,782
Markenführung
7,738
Brand image
6,796
Markenimage
6,756
USA
6,028
Produktdifferenzierung
5,872
Product differentiation
5,844
Customer satisfaction
5,804
United States
5,751
Kundenzufriedenheit
5,644
Online-Handel
5,637
Online retailing
5,626
Social Web
5,334
Social web
5,332
Deutschland
4,982
Experiment
4,802
Online-Marketing
4,682
Internet marketing
4,671
Service quality
4,661
Germany
4,487
Brand
4,402
Markenartikel
4,396
Einzelhandel
4,266
Retail trade
4,221
Kundenintegration
3,971
Customer integration
3,964
Electronic Commerce
3,764
Werbewirkung
3,668
E-commerce
3,651
Advertising effects
3,627
Verbraucherverhalten
3,587
more ...
less ...
Online availability
All
Undetermined
2,441
Free
781
Type of publication
All
Article
4,041
Book / Working Paper
576
Type of publication (narrower categories)
All
Article in journal
3,927
Aufsatz in Zeitschrift
3,927
Aufsatz im Buch
112
Book section
112
Graue Literatur
97
Non-commercial literature
97
Working Paper
81
Arbeitspapier
73
Hochschulschrift
73
Thesis
53
Conference paper
32
Konferenzbeitrag
32
Collection of articles of several authors
15
Sammelwerk
15
Bibliografie enthalten
9
Bibliography included
9
Case study
7
Collection of articles written by one author
7
Fallstudie
7
Sammlung
7
Aufsatzsammlung
5
Konferenzschrift
4
Amtsdruckschrift
1
Conference proceedings
1
Government document
1
Handbook
1
Handbuch
1
Interview
1
Lehrbuch
1
Mikroform
1
Reprint
1
Textbook
1
more ...
less ...
Language
All
English
4,524
German
90
French
2
Finnish
1
Swedish
1
Author
All
Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
McColl-Kennedy, Janet R.
18
Prentice, Catherine
17
Balaji, M. S.
15
Line, Nathaniel D.
14
Gustafsson, Anders
13
Klaus, Philipp
13
Bilgihan, Anil
12
Gong, Taeshik
12
Prybutok, Victor R.
12
Sreejesh, S.
12
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Sharma, Piyush
11
Gursoy, Dogan
10
Hollebeek, Linda D.
10
Miao, Li
10
Quach, Sara
10
Hyun, Sunghyup Sean
9
Le Nguyen Hau
9
Voorhees, Clay M.
9
Witell, Lars
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Edvardsson, Bo
8
Grewal, Dhruv
8
Harun, Ahasan
8
Park, Jungkun
8
Pham Ngoc Thuy
8
Qu, Hailin
8
Sparks, Beverley
8
Torres, Edwin N.
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
more ...
less ...
Institution
All
National Bureau of Economic Research
4
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
International Conference on Services Management <North Cyprus)>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
237
International journal of hospitality management
197
Journal of business research : JBR
132
The journal of services marketing
112
International journal of contemporary hospitality management
79
Journal of hospitality marketing & management
79
The service industries journal
71
Services marketing quarterly
66
Journal of travel and tourism marketing
64
Journal of service research : JSR
50
Cogent business & management
47
Journal of service management
44
Service business
44
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Asia Pacific journal of marketing and logistics
32
Tourism management : research, policies, practice
32
International journal of quality and service sciences
31
The international journal of bank marketing : IJBM
31
Journal of air transport management
29
Journal of service research
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of services and operations management
27
Psychology & marketing
27
The TQM journal : the international review of organizational improvement
26
International journal of services, economics and management
25
Journal of the Academy of Marketing Science
25
European journal of marketing : EJM
24
Journal of hospitality and tourism insights
24
Journal of strategic marketing
24
Journal of retailing
23
Total quality management & business excellence
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of internet commerce
20
Journal of service theory and practice
20
Managing service quality : MSQ ; an international journal
20
Marketing intelligence & planning
20
Technological forecasting & social change : an international journal
20
more ...
less ...
Source
All
ECONIS (ZBW)
4,609
EconStor
8
Showing
1
-
10
of
4,617
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Media competition, information provision and political participation : evidence from French local newspapers and elections, 1944-2014
Cagé, Julia
-
2017
Persistent link: https://www.econbiz.de/10011730939
Saved in:
2
Service competition and product quality in the US automobile industry
Tijerina Guajardo, José Alfredo
;
Cohen, Morris A.
; …
-
2014
-
Rev. vers. of 2014/15/TOM/ACGRE
Persistent link: https://www.econbiz.de/10010482244
Saved in:
3
Topics and research trends of health clubs management : will innovation be part of the fitness industry research interests?
Miragaia, Dina Alexandra Marques
;
Constantino, Magda Sousa
- In:
International journal of sport management and marketing …
19
(
2019
)
1/2
,
pp. 129-146
Persistent link: https://www.econbiz.de/10012059501
Saved in:
4
Learning by customers as co-producers in financial services : an empirical study of the effects of learning channels and customer characteristics
Field, Joy M.
;
Xue, Mei
;
Hitt, Lorin M.
- In:
Operations management research : OMR ; advancing …
5
(
2012
)
1/2
,
pp. 43-56
Persistent link: https://www.econbiz.de/10009571276
Saved in:
5
Assessment of customer involvement and consequences of involvement in home appliances purchase
Janaki, P.
;
Santhi, P.
- In:
GITAM journal of management : a quarterly publication …
13
(
2015
)
2
,
pp. 60-73
Persistent link: https://www.econbiz.de/10011398117
Saved in:
6
Customer Engagement als Erfolgsfaktor negativer Dienstleistungen
Treger, Stephanie
- In:
Interaktive Wertschöpfung durch Dienstleistungen : …
,
(pp. 235-259)
.
2015
Persistent link: https://www.econbiz.de/10010532025
Saved in:
7
Role of service characteristics in determining the degree of customer involvement : a typology
Chakraborty, Subhajit
;
Kaynak, Hale
- In:
International journal of services and standards
9
(
2014
)
1
,
pp. 3-18
Persistent link: https://www.econbiz.de/10011283344
Saved in:
8
Customer participation and citizenship behavior effects on turnover intention
Revilla Camacho, Maria Angeles
;
Vega Vázquez, Manuela
; …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1607-1611
Persistent link: https://www.econbiz.de/10011298891
Saved in:
9
Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
Saved in:
10
Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->