Similar Search Results

A mediating and multigroup analysis of customer loyalty

Picón-Berjoyo, Araceli; Ruiz-Moreno, Carolina; Castro, … - In: European management journal 34 (2016) 6, pp. 701-713

Persistent link: https://www.econbiz.de/10011625096

Performance-only measures vs. performance-expectation measures of service quality

Park, Sang-June; Yi, Youjea - In: The service industries journal 36 (2016) 15/16, pp. 741-756

Persistent link: https://www.econbiz.de/10011672380

Nonprofit versus for-profit health carecompetition : how service mix makesnonprofit hospitals more profitable

Moon, Jihwan; Shugan, Steven M. - In: Journal of marketing research 57 (2020) 2, pp. 193-210

Persistent link: https://www.econbiz.de/10012180448

Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag

Gouthier, Matthias H. J. (ed.); Stauss, Bernd (honouree); … - 2007 - 1. Aufl.

Persistent link: https://www.econbiz.de/10003516945

Service Excellence als Impulsgeber : Strategien — Management — Innovationen — Branchen

Gouthier, Matthias H. J.; Coenen, Christian; Schulze, … - 2007

Grundlagen und Strategien der Service Excellence -- Service Excellence -- Insights into Service Excellence -- Competing in the Future: How Can Firms Nurture Service Superiority -- Integrierte Kundenorientierung als Treiber der Service Excellence -- Werteorientierungen von BWL-Hochschullehrern...

Persistent link: https://www.econbiz.de/10014014359

How professional service firms compete in the market: an exploratory study

Amonini, Claudia; McColl-Kennedy, Janet R.; Soutar, … - In: Journal of marketing management : MM 26 (2010) 1/2, pp. 28-55

Persistent link: https://www.econbiz.de/10003979622

An innovative framework for performance analysis of members of supply chains

Chithambaranathan, P.; Subramanian, Nachiappan; … - In: Benchmarking : an international journal ; BIJ 22 (2015) 2, pp. 309-334

Persistent link: https://www.econbiz.de/10011279597

Proactive customer service : operational benefits and economic frictions

Delana, Kraig; Savva, Nicos; Tezcan, Tolga - In: Manufacturing & service operations management : M & SOM 23 (2021) 1, pp. 70-87

Persistent link: https://www.econbiz.de/10012506614

Usage-based pricing of software services under competition

Bala, Ram; Carr, Scott - In: Journal of revenue and pricing management 9 (2010) 3, pp. 204-216

Persistent link: https://www.econbiz.de/10003985578

Bundling telecommunications services : competitive strategies for converging markets

Krämer, Jan - 2009

Persistent link: https://www.econbiz.de/10003857115

1
2
3
4
5
6
7
8
9
10
Next
Last