//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Not Just Because it is Fair -...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Evaluation
13,082
Bewertung
11,768
Gerechtigkeit
8,491
Justice
8,199
Trust
4,786
Theorie
4,618
Theory
4,540
Vertrauen
4,106
Confidence
3,902
trust
3,800
Konzern
3,627
Deutschland
3,434
Germany
2,964
Corporate group
2,942
evaluation
2,285
Experiment
2,028
USA
1,730
Consumer behaviour
1,692
Konsumentenverhalten
1,625
United States
1,530
Welt
1,460
World
1,438
fairness
1,378
Fairness
1,221
Spieltheorie
1,125
Game theory
1,079
Organizational behaviour
945
Verhalten in Organisationen
929
Wirkungsanalyse
869
Relationship marketing
847
Impact assessment
837
EU-Staaten
824
EU countries
816
Beziehungsmarketing
778
Service quality
777
Rawls's theory of justice
762
Rawls-Gerechtigkeitstheorie
762
Customer satisfaction
725
Soziale Gerechtigkeit
685
more ...
less ...
Online availability
All
Undetermined
323
Free
146
Type of publication
All
Article
587
Book / Working Paper
169
Type of publication (narrower categories)
All
Article in journal
550
Aufsatz in Zeitschrift
550
Graue Literatur
81
Non-commercial literature
81
Working Paper
58
Arbeitspapier
56
Aufsatz im Buch
37
Book section
37
Hochschulschrift
24
Thesis
20
Collection of articles of several authors
17
Sammelwerk
17
Konferenzschrift
14
Amtsdruckschrift
10
Conference proceedings
10
Government document
10
Conference paper
7
Konferenzbeitrag
7
Aufsatzsammlung
5
Bibliografie enthalten
2
Bibliography included
2
Collection of articles written by one author
2
Sammlung
2
Advisory report
1
Case study
1
Fallstudie
1
Forschungsbericht
1
Guidebook
1
Gutachten
1
Lehrbuch
1
Ratgeber
1
Research Report
1
Rezension
1
Textbook
1
more ...
less ...
Language
All
English
681
German
78
French
3
Spanish
1
Author
All
Koning, Pierre
8
Rockoff, Jonah E.
8
Schreier, Gerhard
8
Turner, Lesley J.
6
Wiel, Karen van der
6
Feld, Jan
5
Figlio, David N.
5
Salamanca, Nicolás
5
Su, LuJun
5
Zölitz, Ulf
5
Battistin, Erich
4
Hull, Peter
4
Imberman, Scott A.
4
Neri, Lorenzo
4
Pathak, Parag A.
4
Angrist, Joshua D.
3
Balaji, M. S.
3
Bebber, Suélen
3
Carey, Kathleen
3
Deming, David J.
3
Dor, Avi
3
Gershenson, Seth
3
Han, Heesup
3
Harris, Douglas N.
3
Hsu, Maxwell K.
3
Hyun, Sunghyup Sean
3
Jaiyeoba, Olumide Olasimbo
3
Koedel, Cory
3
Lovenheim, Michael F.
3
MacQuilken, Lisa
3
Nelson, Mark W.
3
Roberts-Lombard, Mornay
3
Roy, Sanjit
3
Sass, Tim Roger
3
Svensson, Göran
3
Van Tonder, Estelle
3
Agoglia, Christopher P.
2
Ahmad-ur-Rehman, Muhammad
2
Ahmed Hassaan Mohammed Ali
2
Akca, Naciye
2
more ...
less ...
Institution
All
Hochschulrektorenkonferenz
9
National Bureau of Economic Research
7
OECD
3
Centre for Educational Research and Innovation
1
Council for National Academic Awards
1
Europäische Kommission / Generaldirektion Bildung, Jugend, Sport und Kultur
1
Hochschul-Informations-System
1
IGI Global
1
IT Service Management Forum Deutschland
1
Nationales Expertenseminar zur Qualitätssicherung <3, 2000, Bonn>
1
Nationales Expertenseminar zur Qualitätssicherung <4, 2001, Bonn>
1
OECD / International Transport Forum
1
Robert Schuman Centre for Advanced Studies
1
Ruhr-Universität Bochum
1
Springer Fachmedien Wiesbaden
1
Tagung Evaluation von Studium und Lehre auf dem Prüfstand - Zwischenbilanz und Konsequenzen für die Zukunft <2003, Bonn>
1
Technische Universität Ilmenau
1
University of Twentes / Center for Higher Education Policy Studies
1
Università degli Studi di Milano / Dipartimento di Economia Politica e Aziendale
1
Universität Kaiserslautern
1
Universität Leipzig
1
Universität Ulm
1
W. Kohlhammer GmbH
1
Wissenschaftszentrum Berlin für Sozialforschung
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
22
International journal of hospitality management
18
Journal of travel and tourism marketing
13
Beiträge zur Hochschulpolitik
11
Journal of hospitality marketing & management
11
Discussion paper series / IZA
10
Journal of business research : JBR
9
Service business
9
The service industries journal
9
Economics of education review
7
Journal of strategic marketing
7
NBER Working Paper
7
NBER working paper series
7
Services marketing quarterly
7
Working paper / National Bureau of Economic Research, Inc.
7
Asia Pacific journal of marketing and logistics
6
Auditing : a journal of practice & theory
6
Cogent business & management
6
Journal of service management
6
Managing service quality : MSQ ; an international journal
6
The TQM journal : the international review of organizational improvement
6
The international journal of bank marketing : IJBM
6
Tourism management : research, policies, practice
6
Health marketing quarterly
5
International journal of quality & reliability management
5
Journal of policy analysis and management : the journal of the Association for Public Policy Analysis and Management
5
The journal of services marketing
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
Discussion paper / Centre for Economic Policy Research
4
Health care management review : HCM review
4
International journal of contemporary hospitality management
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
Journal of financial services marketing
4
Journal of service research : JSR
4
Marketing intelligence & planning
4
Pakistan journal of commerce and social sciences
4
The journal of economic education
4
Working paper
4
American economic journal : a journal of the American Economic Association
3
CESifo working papers
3
more ...
less ...
Source
All
ECONIS (ZBW)
753
EconStor
3
Showing
1
-
10
of
756
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Procedural justice in managerial performance
evaluation
: effects of subjectivity, relationship quality, and
voice
opportunity
Bellavance, François
;
Landry, Suzanne
;
Schiehll, Eduardo
- In:
The British accounting review : the journal of the …
45
(
2013
)
3
,
pp. 149-166
Persistent link: https://www.econbiz.de/10010192708
Saved in:
2
What men and women really want : differences in gender-based evaluations of service recovery efforts
Ding, May-Ching
;
Ho, Ching Wei
;
Lii, Yuan-Shuh
- In:
Journal of Asia Pacific business
17
(
2016
)
1
,
pp. 59-80
Persistent link: https://www.econbiz.de/10011457884
Saved in:
3
Understanding the relationship of service
fairness
, emotions,
trust
, and tourist behavioral intentions at a city destination in China
Su, LuJun
;
Hsu, Maxwell K.
;
Marshall, Kimball P.
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10010469186
Saved in:
4
Is corporate reputation a double-edged sword? : relative effects of perceived justice in airline service recovery
Ding, May-Ching
;
Ho, Ching-Wei
;
Lii, Yuan-Shuh
- In:
International journal of economics and business research
10
(
2015
)
1
,
pp. 1-17
Persistent link: https://www.econbiz.de/10011412174
Saved in:
5
How
trust
mediate the effects of perceived justice on loyalty : a study in the context of automotive recall in China
Liu, Yang
;
Cheng, Peng
;
Ouyang, Zhe
- In:
Journal of retailing and consumer services
58
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012431630
Saved in:
6
Effects of perceived justice on the behavioral intention of customers in the banking sector
Mainardes, Emerson Wagner
;
Silva, Marinalva Barros da
; …
- In:
Journal of relationship marketing : innovations and …
21
(
2022
)
1
,
pp. 27-49
Persistent link: https://www.econbiz.de/10013336230
Saved in:
7
Why is India a popular destination for Bangladeshi medical tourists? : a study based on perceived justice by Bangladeshi patients
Nabi, Md. Noor Un
;
Khan, Sarif Mohammad
;
Misbauddin, S. M.
- In:
International journal of pharmaceutical and healthcare …
17
(
2023
)
3
,
pp. 265-287
Persistent link: https://www.econbiz.de/10014336914
Saved in:
8
When public services fail : a research agenda on public service failure
Walle, Steven van de
- In:
Journal of service management
27
(
2016
)
5
,
pp. 831-846
Persistent link: https://www.econbiz.de/10011553217
Saved in:
9
The relationship between
voice
climate and patients' experience of timely care in primary care clinics
Nembhard, Ingrid M.
;
Yuan, Christina T.
;
Shabanova, Veronika
- In:
Health care management review : HCM review
40
(
2015
)
2
,
pp. 104-115
Persistent link: https://www.econbiz.de/10010508409
Saved in:
10
Breaking the silence : determinants of
voice
for quality improvement in hospitals
Nembhard, Ingrid M.
;
Labao, Israel
;
Savage, Shantal
- In:
Health care management review : HCM review
40
(
2015
)
3
,
pp. 225-236
Persistent link: https://www.econbiz.de/10011296119
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->