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Service infusion as agile incrementalism in action
Kowalkowski, Christian; Kindström, Daniel; Alejandro, … - In: Journal of business research : JBR 65 (2012) 6, pp. 765-772
Persistent link: https://www.econbiz.de/10009552507
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ICT as a catalyst for service business orientation
Kowalkowski, Christian; Kindström, Daniel; Gebauer, Heiko - In: The journal of business & industrial marketing 28 (2013) 6, pp. 506-513
Persistent link: https://www.econbiz.de/10009790087
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Service flexibility : conceptualizing value creation in service
Brozovic, Danilo; Nordin, Fredrik; Kindström, Daniel - In: Journal of service theory and practice : JSTP 26 (2016) 6, pp. 868-888
Persistent link: https://www.econbiz.de/10011599353
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Driver configurations for successful service infusion
Forkmann, Sebastian; Henneberg, Stephan; Witell, Lars; … - In: Journal of service research : JSR 20 (2017) 3, pp. 275-291
Persistent link: https://www.econbiz.de/10011736763