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The INSTAQUAL scale : an instrument for measuring service quality of management institutions
Kumar, Sanjeev; Dash, Manoj Kumar - In: International journal of services, economics and management 6 (2014) 4, pp. 377-394
Persistent link: https://www.econbiz.de/10011471749
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Using analytic hierarchy process to develop hirerarchy structural model of consumer decision making in digital market
Singh, Depeesh Kumar; Kumar, Anil; Dash, Manoj Kumar - In: Asian Academy of Management journal : AAMJ 21 (2016) 1, pp. 111-136
Persistent link: https://www.econbiz.de/10011665028
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E-service quality dimensions' effect on customers' willingness to buy : structural equation modelling approach
Kumar, Anil; Dash, Manoj Kumar - In: International journal of services and operations management 22 (2015) 3, pp. 287-303
Persistent link: https://www.econbiz.de/10011522590
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Train specific services and commuter satisfaction of Delhi Metro : an empirical analysis
Srivastava, Govind Nath; Dash, Manoj Kumar - In: International journal of business excellence 17 (2019) 2, pp. 154-170
Persistent link: https://www.econbiz.de/10011997299
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CRM in Indian banking sector : exploring the critical success factors
Patwardhan, Manoj; Srivastava, Pankaj; Kumar, Kirti; … - In: International journal of business and emerging markets … 1 (2008/09) 3, pp. 282-295
Persistent link: https://www.econbiz.de/10003833868