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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Data envelopment analysis
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Multikriterielle Entscheidungsanalyse
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Performance assessment
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Service quality
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multiple criteria decision analysis
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Santos, Sérgio P.
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Amado, Carla A. F.
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Capeletti, Nuno M.
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Ferreira, Fernando Alberto Freitas
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Kalinichenko, Olena
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European journal of operational research : EJOR
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ECONIS (ZBW)
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Evaluating retail banking service quality and convenience with MCDA techniques : a case study at the bank branch level
Ferreira, Fernando Alberto Freitas
;
Santos, Sérgio P.
; …
- In:
Journal of business economics and management
15
(
2014
)
1
,
pp. 1-21
Persistent link: https://www.econbiz.de/10010256864
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2
Exploring the potential of Data Envelopment Analysis for enhancing pay-for-performance programme design in primary health care
Kalinichenko, Olena
;
Amado, Carla A. F.
;
Santos, Sérgio P.
- In:
European journal of operational research : EJOR
298
(
2022
)
3
,
pp. 1084-1100
Persistent link: https://www.econbiz.de/10013206925
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3
Performance assessment of primary health care services using data envelopment analysis and the quality-adjusted malmquist index
Capeletti, Nuno M.
;
Amado, Carla A. F.
;
Santos, Sérgio P.
- In:
Journal of the Operational Research Society
75
(
2024
)
2
,
pp. 361-377
Persistent link: https://www.econbiz.de/10014555699
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