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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Business and Administrative studies
12
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competitive edge
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conceptual models
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developed market economies
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innovation
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innovations
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intellectual capital
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Hooley, Graham J.
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Malhotra, Neeru
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Mavondo, Felix
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Mukherjee, Avinandan
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Sajtos, Laszlo
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Theoharakis, Vasilis
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Industrial marketing management : the international journal for industrial and high-tech firms
1
Journal of business research : JBR
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ECONIS (ZBW)
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The strategic role of relational capabilities in the business-to-business service profit chain
Theoharakis, Vasilis
;
Sajtos, Laszlo
;
Hooley, Graham J.
- In:
Industrial marketing management : the international …
38
(
2009
)
8
,
pp. 914-924
Persistent link: https://www.econbiz.de/10003924785
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2
Service quality of frontline employees : a profile deviation analysis
Malhotra, Neeru
;
Mavondo, Felix
;
Mukherjee, Avinandan
; …
- In:
Journal of business research : JBR
66
(
2013
)
9
,
pp. 1338-1344
Persistent link: https://www.econbiz.de/10009756006
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