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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
83,142
Konsumentenverhalten
80,662
Italien
63,253
Italy
41,103
Performance measurement
15,265
Performance-Messung
14,453
Theorie
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Theory
12,820
Deutschland
9,916
Relationship marketing
9,339
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9,303
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Markenführung
7,656
USA
7,484
United States
7,042
Social economy
6,989
Sozialwirtschaft
6,965
Brand image
6,788
Markenimage
6,747
Customer satisfaction
5,938
Kundenzufriedenheit
5,763
Online-Handel
5,648
Online retailing
5,636
Großbritannien
5,322
Frankreich
5,120
Service quality
4,989
Social Web
4,984
Social web
4,981
United Kingdom
4,795
Online-Marketing
4,617
Internet marketing
4,604
Einzelhandel
4,371
Brand
4,355
Markenartikel
4,346
Schätzung
4,325
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4,300
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4,244
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Bloom, Nicholas
10
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Ali, Faizan
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Lemos, Renata
9
Sadun, Raffaella
9
Van Reenen, John
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Yi, Youjae
9
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Lu, Lu
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
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National Bureau of Economic Research
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IGI Global
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OECD
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutschland / Bundeswehr / Universität Hamburg
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Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Forschungsinstitut zur Zukunft der Arbeit
1
Friedrich-Schiller-Universität Jena
1
Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
1
Hochschulrektorenkonferenz
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
1
Organisation for Economic Co-operation and Development
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Potsdam
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
233
International journal of hospitality management
219
Journal of business research : JBR
126
The journal of services marketing
110
The service industries journal
83
International journal of contemporary hospitality management
82
Journal of hospitality marketing & management
82
Services marketing quarterly
67
Journal of travel and tourism marketing
66
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Cogent business & management
50
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
International journal of services and operations management
38
Tourism management : research, policies, practice
38
International journal of quality and service sciences
37
Service business
37
Journal of service management
35
The TQM journal : the international review of organizational improvement
33
Asia Pacific journal of marketing and logistics
32
International journal of quality & reliability management
32
Journal of air transport management
31
International journal of services, economics and management
29
The international journal of bank marketing : IJBM
29
Total quality management & business excellence
28
International journal of electronic marketing and retailing : IJEMR
26
Journal of service research
26
Psychology & marketing
26
Journal of strategic marketing
25
Journal of hospitality and tourism insights
24
Journal of retailing
24
European journal of marketing : EJM
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of business information systems : IJBIS
20
International journal of services and operations management : IJSOM
20
Journal of Asian finance, economics and business : JAFEB
20
Journal of internet commerce
20
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ECONIS (ZBW)
4,925
EconStor
8
OLC EcoSci
1
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1
The effect of social mission on service quality and brand image
Lin, Yi Hsin
;
Lin, Feng-Jyh
;
Wang, Kuo-Hsiung
- In:
Journal of business research : JBR
132
(
2021
),
pp. 744-752
Persistent link: https://www.econbiz.de/10012581658
Saved in:
2
Environmental sustainability and service quality beyond economic and financial indicators : a performance evaluation of Italian water utilities
D'Inverno, Giovanna
;
Carosi, Laura
;
Romano, Giulia
- In:
Socio-economic planning sciences : the international …
75
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012533671
Saved in:
3
Using E-S-QUAL to measure internet service quality of e-commerce web sites in Greece
Santouridis, Ilias
;
Trivellas, Panagiotis
;
Tsimonis, …
- In:
International journal of quality and service sciences
4
(
2012
)
1
,
pp. 86-98
Persistent link: https://www.econbiz.de/10009552347
Saved in:
4
Co-construction and performancescapes
Tumbat, Gülnur
;
Belk, Russell W.
- In:
Journal of consumer behaviour : an international …
12
(
2013
)
1
,
pp. 49-59
Persistent link: https://www.econbiz.de/10009720161
Saved in:
5
Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline
- In:
The TQM journal : the international review of …
27
(
2015
)
6
,
pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
Saved in:
6
The effects of customer voice on hotel performance
Assaf, A. Georges
;
Josiassen, Alexander
;
Cvelbar, …
- In:
International journal of hospitality management
44
(
2015
),
pp. 77-83
Persistent link: https://www.econbiz.de/10010501234
Saved in:
7
Customers’ zone of tolerance for retail stores
Nadiri, Halil
- In:
Service business
5
(
2011
)
2
,
pp. 113-137
Persistent link: https://www.econbiz.de/10009535245
Saved in:
8
Persuasive communications, online reviews and service performances : a study on the hotel industry of New Zealand
Ahmed, Zahir
;
Fan, Xinxuan
;
Billah, Mamun
- In:
Australasian accounting business and finance journal : AABF
16
(
2022
)
1
,
pp. 4-20
Persistent link: https://www.econbiz.de/10012880234
Saved in:
9
Managing customer performance in services
Secchi, Enrico
;
Damali, Uzay
;
McCutcheon, David
;
Tax, …
- In:
The Routledge handbook of service research insights and …
,
(pp. 302-321)
.
2020
Persistent link: https://www.econbiz.de/10012238670
Saved in:
10
Do personal values affect perceptions of the hospitality performance?
Beldona, Srikanth
;
Kher, Hemant V.
;
Bernard, Shaniel
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012241939
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