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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,818
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Han, Heesup
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24
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20
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18
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Line, Nathaniel D.
14
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13
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12
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12
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Jang, Soocheong
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Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
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Sharma, Piyush
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Sreejesh, S.
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Hyun, Sunghyup Sean
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Xu, Xun
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Ali, Faizan
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Amin, Muslim
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Qu, Hailin
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Beck, Adrian
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Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
120
The journal of services marketing
106
International journal of contemporary hospitality management
77
Journal of hospitality marketing & management
77
Services marketing quarterly
66
The service industries journal
66
Journal of travel and tourism marketing
65
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
38
Journal of service management
33
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
31
International journal of quality and service sciences
29
The international journal of bank marketing : IJBM
29
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
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Psychology & marketing
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International journal of services, economics and management
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Journal of service research
25
The TQM journal : the international review of organizational improvement
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Journal of retailing
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Journal of strategic marketing
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Total quality management & business excellence
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European journal of marketing : EJM
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International journal of quality & reliability management
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Journal of hospitality and tourism insights
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Journal of the Academy of Marketing Science
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Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
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Journal of internet commerce
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Managing service quality : MSQ ; an international journal
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Journal of Asian finance, economics and business : JAFEB
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Journal of service theory and practice
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Marketing intelligence & planning
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ECONIS (ZBW)
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EconStor
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1
Development of a multi-scale model for customer perceived value of electric vehicles
Miao, Rui
;
Xu, Fasheng
;
Zhang, Kai
;
Jiang, Zhibin
- In:
International journal of production research
52
(
2014
)
16
,
pp. 4820-4834
Persistent link: https://www.econbiz.de/10010401784
Saved in:
2
Searching for latent class segments in technological services
Rondan-Cataluña, Francisco Javier
;
Sanchez-Franco, …
- In:
The service industries journal
30
(
2010
)
5/6
,
pp. 831-849
Persistent link: https://www.econbiz.de/10003992918
Saved in:
3
Measuring the importance of attributes in logistics research
Garver, Michael S.
;
Williams, Zachery
;
LeMay, Stephen A.
- In:
The international journal of logistics management
21
(
2010
)
1
,
pp. 22-44
Persistent link: https://www.econbiz.de/10003996704
Saved in:
4
Exploring the relationships between tourist perceptions and the service quality of B&Bs
Lin, Chin-feng
;
Shiu, Huei-jen
;
Wu, Meng-ying
- In:
Journal of travel and tourism marketing
29
(
2012
)
5/6
,
pp. 585-598
Persistent link: https://www.econbiz.de/10009627534
Saved in:
5
Essential customer service factors and the segmentation of older visitors within wellness tourism based on hot springs hotels
Chen, Kaung-hwa
;
Liu, Hsiou-hsiang
;
Chang, Feng-hsiang
- In:
International journal of hospitality management
35
(
2013
),
pp. 122-132
Persistent link: https://www.econbiz.de/10010225832
Saved in:
6
An examination of attributes affecting consumers' perceptions of e-tailer quality
Sebastianelli, Rose
;
Tamimi, Nabil
- In:
Journal of internet commerce
12
(
2013
)
1/4
,
pp. 268-283
Persistent link: https://www.econbiz.de/10010248373
Saved in:
7
The girlfriend getaway market : segmenting accommodation and service preferences
Khoo-Lattimore, Catheryn
;
Prayag, Girish
- In:
International journal of hospitality management
45
(
2015
),
pp. 99-108
Persistent link: https://www.econbiz.de/10010503884
Saved in:
8
Segmenting university graduates on the basis of perceived value, image and identification
Jiménez-Castillo, David
;
Sánchez-Fernández, Raquel
; …
- In:
International review on public and non-profit marketing
10
(
2013
)
3
,
pp. 235-252
Persistent link: https://www.econbiz.de/10010193209
Saved in:
9
Multiattribute dimensions of service quality in the all-you-can-eat buffet restaurant industry
Oyewole, Philemon
- In:
Journal of hospitality marketing & management
22
(
2013
)
1/2
,
pp. 1-24
Persistent link: https://www.econbiz.de/10009736317
Saved in:
10
The effects of traveling for business on customer satisfaction with hotel services
Radojevic, Tijana
;
Stanisic, Nemanja
;
Stanic, Nenad
; …
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 326-341
Persistent link: https://www.econbiz.de/10011842080
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