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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Dienstleistung
7,066
Services
4,608
Unternehmensarchitektur
1,601
Enterprise architecture
1,568
Dienstleistungssektor
1,546
Service industry
1,398
services
1,370
Deutschland
1,295
Germany
1,089
Theorie
938
Theory
917
Innovation
880
Professional services
789
Freie Berufe
788
Service quality
672
USA
489
Betriebliches Informationssystem
481
Innovationsmanagement
473
United States
465
Relationship marketing
458
IT infrastructure
456
Beziehungsmarketing
453
Business intelligence system
445
Prozessmanagement
443
Unternehmensdienstleistung
436
IT-Infrastruktur
433
Marketing
431
Innovation management
428
Management
427
Business services
419
Business process management
398
Dienstleistungshandel
396
Trade in services
391
Consumer behaviour
369
Konsumentenverhalten
356
Dienstleistungsmanagement
353
Service management
347
Services marketing
338
Dienstleistungsmarketing
331
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71
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Article
460
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202
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7
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66
Graue Literatur
37
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27
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18
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18
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11
Case study
8
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8
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6
Bibliography included
6
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6
Conference paper
4
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4
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4
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4
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3
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3
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3
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3
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3
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3
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3
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2
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2
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1
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1
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1
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1
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1
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1
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1
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English
538
German
129
French
3
Finnish
1
Author
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Bruhn, Manfred
9
Blau, Benjamin
5
Edvardsson, Bo
5
Huang, Ming-Hui
5
McColl-Kennedy, Janet R.
5
Benkenstein, Martin
4
Gallan, Andrew S.
4
Paluch, Stefanie
4
Rayburn, Steven W.
4
Stauss, Bernd
4
Wirtz, Jochen
4
Anderson, Sidney
3
Bitner, Mary Jo
3
Brown, Stephen Walter
3
Calabrese, Armando
3
Chase, Richard B.
3
De Jager, Johan W.
3
Debo, Laurens G.
3
Falk, Tomas
3
Gerstner, Eitan
3
Gouthier, Matthias
3
Gustafsson, Anders
3
Helkkula, Anu
3
Huiskonen, Janne
3
Jaakkola, Elina
3
Karppinen, Henri
3
Kleinaltenkamp, Michael
3
Kowalkowski, Christian
3
Mende, Martin
3
Meran, Georg
3
Ostrom, Amy L.
3
Polese, Francesco
3
Russell-Bennett, Rebekah
3
Rust, Roland T.
3
Schwarze, Reimund
3
Seppänen, Kaisa
3
Sharma, Piyush
3
Sousa, Rui
3
Toktay, L. Beril
3
Van Wassenhove, Luk N.
3
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Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Verlag Dr. Kovač
3
Universität Potsdam
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Autohaus Buch und Formular
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Deutscher Juristentag <68, 2010, Berlin>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Eric Cuvillier <Firma>
1
European Committee for Standardization
1
Fidschi
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Institute of Electrical and Electronics Engineers
1
International Federation for Information Processing
1
International Workshop on Distributed Systems: Operations and Management <13, 2002, Montréal>
1
Logos Verlag Berlin
1
Society of Service Science
1
Springer Fachmedien München GmbH
1
Springer Fachmedien Wiesbaden
1
Technische Universität Clausthal
1
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
1
Zukunftsinitiative Rheinland-Pfalz
1
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Published in...
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The journal of services marketing
29
Journal of service management
25
Journal of service research : JSR
20
Services marketing quarterly
15
The service industries journal
15
SpringerLink / Bücher
14
Journal of service research
13
International journal of hospitality management
12
Journal of retailing and consumer services
11
Gabler Edition Wissenschaft
8
International journal of services technology and management
7
Journal of business research : JBR
7
International journal of production economics
6
International journal of quality and service sciences
6
International journal of services and operations management
6
Service business
6
European review of service economics and management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of services, economics and management
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of service theory and practice : JSTP
5
Schriftenreihe innovatives Dienstleistungsmanagement
5
International journal of contemporary hospitality management
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
Journal of service theory and practice
4
Public management review
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
Springer eBook Collection / Business and Economics
4
The journal of business & industrial marketing
4
Basler Schriften zum Marketing
3
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
3
Gabler Research
3
Gabler-Edition Wissenschaft
3
International journal of applied business and economic research
3
International journal of business information systems : IJBIS
3
International journal of innovation management
3
International journal of networking and virtual organisations : IJNVO
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of marketing
3
Journal of the Academy of Marketing Science
3
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Source
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ECONIS (ZBW)
666
EconStor
1
ArchiDok
1
OLC EcoSci
1
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1
Pattern-based service composition for user satisfaction and service revenue
Xu, Hanchuan
;
Zhuang, Yaou
;
Gu, Hao
;
Xu, Xiaofei
; …
- In:
International journal of services technology and management
25
(
2019
)
5/6
,
pp. 585-600
Persistent link: https://www.econbiz.de/10012149117
Saved in:
2
Den Wertbeitrag der IT im Unternehmen ermitteln und steuern
Blankenhorn, Hartmut
- In:
Praktisches IT-Management : Controlling, …
,
(pp. 185-199)
.
2006
Persistent link: https://www.econbiz.de/10009244694
Saved in:
3
Informationssysteme zur Gestaltung und Umsetzung von service-orientierten Geschäftsmodellen
Weiß, Peter
- In:
Service-orientierte Geschäftsmodelle : erfolgreich umsetzen
,
(pp. 113-149)
.
2013
Persistent link: https://www.econbiz.de/10010245565
Saved in:
4
Factors to measure the cloud service quality : a review
Dhingra, Sanjay
;
Agarwal, Rajesh
- In:
International journal of business information systems : …
41
(
2022
)
3
,
pp. 289-321
Persistent link: https://www.econbiz.de/10013460316
Saved in:
5
Implementing a service-oriented PLM architecture focusing on support for engineering change management
Bergsjö, Dag
;
Ćatić, Amer
;
Malmqvist, Johan
- In:
International journal of product lifecycle management : …
3
(
2008
)
4
,
pp. 335-355
Persistent link: https://www.econbiz.de/10003885356
Saved in:
6
A service accountability framework for QoS service management and engineering
Lin, Kwei-jay
;
Chang, Soo Ho
- In:
Information systems and e-business management : ISeB
7
(
2009
)
4
,
pp. 429-446
Persistent link: https://www.econbiz.de/10003869873
Saved in:
7
Koordination von SOA-basierten Wertschöpfungsketten : ein vergleichendes Simulationsexperiment
Kretzschmar, Falk
;
Peters, Ralf
-
2007
Persistent link: https://www.econbiz.de/10003479161
Saved in:
8
An architecture for a QoS-Aware application integration middleware
Martin, Daniel
;
Francisco, David de
;
Krummenacher, Reto
; …
- In:
Business information systems : 11th international …
,
(pp. 333-344)
.
2008
Persistent link: https://www.econbiz.de/10003710710
Saved in:
9
An adaptive service oriented architecture automatically solving interoperability problems
Hiel, Marcel
-
2010
Persistent link: https://www.econbiz.de/10008658915
Saved in:
10
Derivation of agile SOA requirements using collaborative QFD
Sikri, Monika
;
Gell, Rajkumar
- In:
International journal of collaborative enterprise : IJCEnt
4
(
2014
)
4
,
pp. 234-248
Persistent link: https://www.econbiz.de/10011346985
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