//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~subject:"Dienstleistungsqualität"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Measurement of consumers' wine...
Similar by subject
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Dienstleistungsqualität
Consumer behaviour
82,880
Konsumentenverhalten
80,400
Knowledge management
23,667
Wissensmanagement
22,938
Messung
22,530
Measurement
22,317
Knowledge transfer
20,516
Wissenstransfer
20,414
Theorie
19,795
Theory
19,431
Performance measurement
15,232
Performance-Messung
14,420
Knowledge
9,954
Relationship marketing
9,791
Beziehungsmarketing
9,752
Wissen
9,239
USA
9,026
Innovation
8,977
United States
8,626
Brand management
7,710
Markenführung
7,665
Deutschland
7,534
Germany
6,933
Brand image
6,880
Markenimage
6,843
Customer satisfaction
6,288
Kundenzufriedenheit
6,093
Social Web
5,787
Social web
5,783
Online-Handel
5,672
Online retailing
5,661
Service quality
5,357
Innovationsmanagement
4,691
Welt
4,681
Online-Marketing
4,646
Internet marketing
4,635
World
4,592
Innovation management
4,509
Brand
4,367
more ...
less ...
Online availability
All
Undetermined
2,623
Free
859
Type of publication
All
Article
4,580
Book / Working Paper
708
Type of publication (narrower categories)
All
Article in journal
4,408
Aufsatz in Zeitschrift
4,408
Aufsatz im Buch
167
Book section
167
Graue Literatur
117
Non-commercial literature
117
Hochschulschrift
101
Working Paper
93
Arbeitspapier
88
Thesis
79
Conference paper
38
Konferenzbeitrag
38
Collection of articles of several authors
22
Sammelwerk
22
Case study
18
Fallstudie
18
Bibliografie enthalten
13
Bibliography included
13
Aufsatzsammlung
9
Konferenzschrift
8
Collection of articles written by one author
6
Sammlung
6
Conference proceedings
5
Reprint
3
Amtsdruckschrift
2
Government document
2
Mikroform
2
Forschungsbericht
1
Glossar enthalten
1
Glossary included
1
Guidebook
1
Handbook
1
Handbuch
1
Ratgeber
1
Systematic review
1
Übersichtsarbeit
1
more ...
less ...
Language
All
English
5,114
German
172
French
2
Danish
1
Finnish
1
Swedish
1
Author
All
Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Prybutok, Victor R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Gustafsson, Anders
12
Klaus, Philipp
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Bruhn, Manfred
10
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Ali, Faizan
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Shahin, Arash
9
Sparks, Beverley
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Yi, Youjae
9
Amin, Muslim
8
Bauer, Hans H.
8
Carlson, Jamie
8
Cheng, Ching-Chan
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Söderlund, Magnus
8
Wu, Luorong
8
Ahn, Jiseon
7
more ...
less ...
Institution
All
National Bureau of Economic Research
7
OECD
3
IGI Global
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
AOK-Bundesverband
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Christian-Albrechts-Universität zu Kiel
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Escola de Pós-Graduação em Economia <Rio de Janeiro>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Friedrich-Schiller-Universität Jena
1
HELIOS Kliniken GmbH
1
HELIOS Klinikum Emil von Behring Berlin-Zehlendorf
1
Herbsttagung Qualität Messen - Qualität Managen, Leistungsparameter in der Hochschulentwicklung <2004, Köln>
1
Hochschulrektorenkonferenz
1
Institutet för Ekonomisk Forskning <Lund>
1
Ludwig-Maximilians-Universität München
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nordic Council of Ministers
1
Organisation for Economic Co-operation and Development
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Università degli Studi di Milano / Dipartimento di Economia Politica e Aziendale
1
Universität Potsdam
1
Verlag Dr. Kovač
1
W. Bertelsmann Verlag
1
Wissenschaftliches Institut der AOK
1
more ...
less ...
Published in...
All
Journal of retailing and consumer services
236
International journal of hospitality management
206
Journal of business research : JBR
130
The journal of services marketing
111
The service industries journal
90
International journal of contemporary hospitality management
89
Journal of hospitality marketing & management
83
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
71
Services marketing quarterly
69
Journal of travel and tourism marketing
68
Cogent business & management
50
Journal of service research : JSR
48
Tourism management : research, policies, practice
42
International journal of services and operations management
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Service business
39
Journal of service management
37
International journal of quality and service sciences
36
International journal of quality & reliability management
34
Journal of air transport management
34
Total quality management & business excellence
34
The TQM journal : the international review of organizational improvement
33
Asia Pacific journal of marketing and logistics
32
International journal of services, economics and management
31
The international journal of bank marketing : IJBM
30
International journal of productivity and quality management : IJPQM
28
International journal of electronic marketing and retailing : IJEMR
27
Journal of service research
27
Journal of retailing
26
Psychology & marketing
26
Quality management journal : QMJ
26
Journal of strategic marketing
25
Managing service quality : MSQ ; an international journal
25
International journal of business information systems : IJBIS
24
Journal of hospitality and tourism insights
23
European journal of marketing : EJM
22
Journal of the Academy of Marketing Science
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of services and operations management : IJSOM
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
more ...
less ...
Source
All
ECONIS (ZBW)
5,283
EconStor
5
Showing
1
-
10
of
5,288
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Skills,
knowledge
, and attitudes important for present-day auditors
Siriwardane, Harshini Pushpika
;
Hu, Billy Kin Hoi
;
Low, …
- In:
International journal of auditing : IJA
18
(
2014
)
3
,
pp. 193-205
Persistent link: https://www.econbiz.de/10010484267
Saved in:
2
Investigating the relationship between
knowledge
sharing and service quality in private hospitals in Jordan
Dammaj, Alaa
;
Alawneh, Afnan
;
Hammad, Ayman Abu
;
Sweis, …
- In:
International journal of productivity and quality …
17
(
2016
)
4
,
pp. 437-455
Persistent link: https://www.econbiz.de/10011588117
Saved in:
3
Substructures of perceived
knowledge
quality and interactions with
knowledge
sharing and innovativeness : a sensemaking perspective
Yoo, Dong Kyoon
- In:
Journal of knowledge management
18
(
2014
)
3
,
pp. 523-537
Persistent link: https://www.econbiz.de/10010394347
Saved in:
4
Knowledge
systems, behaviours and organizational tasks for hospital effectiveness : mixed effects on quality of care
Gonçalves, Tiago Rodrigues
;
Curado, Carla
- In:
Journal of organizational effectiveness : people and …
11
(
2024
)
3
,
pp. 699-722
Persistent link: https://www.econbiz.de/10015055732
Saved in:
5
The influence of service innovation on police performance : an empirical investigation
Alnuaimi, Sultan Bin Abdulla
;
Abdulhabib, Abdulla Awadh
- In:
International journal of quality & reliability management
40
(
2023
)
8
,
pp. 1999-2018
Persistent link: https://www.econbiz.de/10014332212
Saved in:
6
Mystery shoppers : an evaluation of their use in monitoring performance
Douglas, Jacqueline
- In:
The TQM journal : the international review of …
27
(
2015
)
6
,
pp. 705-715
Persistent link: https://www.econbiz.de/10011507263
Saved in:
7
Development and validation of a scale measuring hotel website service quality (HWebSQ)
Le Van Huy
;
Huu Thai Thinh Nguyen
;
Nguyen, Ninh
; …
- In:
Tourism management perspectives : TMP
35
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012296662
Saved in:
8
Measurement
scales for technology-generated customer contact
Rudran, Raghunath
;
Kumar, J. Ajith
- In:
International journal of operations & production …
37
(
2017
)
5
,
pp. 534-556
Persistent link: https://www.econbiz.de/10011661472
Saved in:
9
Measuring perceived cleanliness in service environments : scale development and validation
Vos, Martijn C.
;
Galetzka, Mirjam
;
Mobach, Mark P.
; …
- In:
International journal of hospitality management
83
(
2019
),
pp. 11-18
Persistent link: https://www.econbiz.de/10012121900
Saved in:
10
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->