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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Advertising
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Consumer behaviour
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ECONIS (ZBW)
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The adoption of mobile services : a cross service study; SNF-projects no 6965 "The adoption of mobile services" and 6500 "Mobile and channel integrating electronic commerce"
Pedersen, Per E.
(
contributor
); …
-
2002
Persistent link: https://www.econbiz.de/10001733560
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2
The language backfire effect : how frontline employees decrease customer satisfaction through language use
Holmqvist, Jonas
;
Van Vaerenbergh, Yves
;
Lunardo, Renaud
; …
- In:
Journal of retailing
95
(
2019
)
2
,
pp. 115-129
Persistent link: https://www.econbiz.de/10012102960
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