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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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Kalafatis, Stavros P.
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Ledden, Lesley
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International journal of public sector management : IJPSM
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Journal of marketing management : MM
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ECONIS (ZBW)
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The impact of time on perceptions of educational value
Ledden, Lesley
;
Kalafatis, Stavros P.
- In:
International journal of public sector management : IJPSM
23
(
2010
)
2
,
pp. 141-157
Persistent link: https://www.econbiz.de/10008652340
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2
The idiosyncratic behaviour of service quality, value, satisfaction, and intention to recommend in higher education : an empirical examination
Ledden, Lesley
;
Kalafatis, Stavros P.
;
Mathioudakis, Alex
- In:
Journal of marketing management : MM
27
(
2011
)
11/12
,
pp. 1232-1260
Persistent link: https://www.econbiz.de/10009387529
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