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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
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An exploratory study of the impact of the capability maturity model on the organizational performance of Indian software firms
Padma, P.
;
Ganesh, L. S.
;
Rajendran, Chandrasekharan
- In:
Quality management journal : QMJ
15
(
2008
)
2
,
pp. 20-34
Persistent link: https://www.econbiz.de/10003783560
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Service failure and recovery in B2B markets : a morphological analysis
Baliga, Ashwin J.
;
Chawla, Vaibhav
;
Sunder M., Vijaya
; …
- In:
Journal of business research : JBR
131
(
2021
),
pp. 763-781
Persistent link: https://www.econbiz.de/10012545044
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