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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
29
Konsumentenverhalten
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Beziehungsmarketing
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Relationship marketing
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USA
13
United States
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Gambling
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Glücksspiel
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Customer satisfaction
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Hotel industry
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Hotellerie
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Kundenbindungsprogramm
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Kundenzufriedenheit
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Loyalty program
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Service quality
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loyalty
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Holiday behaviour
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Perception
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Consumer behavior
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commitment
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reward programs
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Brand management
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Bundling strategy
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Cross-selling
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Customer participation
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Customer retention
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Event-Marketing
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Tanford, Sarah
4
Chen, Sandy C.
2
Raab, Carola
2
Berry, Riley
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Erdem, Mehmet
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Green, Alison
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Jung, Shinyong
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International journal of contemporary hospitality management
1
International journal of hospitality management
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of hospitality marketing & management
1
Tourism management : research, policies, practice
1
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ECONIS (ZBW)
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Gap analysis as a diagnostic tool for improving the slot gaming experience
Suh, Eunju
;
Erdem, Mehmet
- In:
Journal of hospitality marketing & management
18
(
2009
)
4
,
pp. 445-455
Persistent link: https://www.econbiz.de/10003862062
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2
Antecedents of mandatory customer participation in service encounters : an empirical study
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of hospitality management
46
(
2015
),
pp. 65-75
Persistent link: https://www.econbiz.de/10011301996
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3
How we complain : the effect of personality on consumer complaint channels
Berry, Riley
;
Tanford, Sarah
;
Montgomery, Rhonda
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
1
,
pp. 74-101
Persistent link: https://www.econbiz.de/10011912154
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4
Segmenting customers by participation : an innovative path to service excellence
Chen, Sandy C.
;
Raab, Carola
;
Tanford, Sarah
- In:
International journal of contemporary hospitality management
29
(
2017
)
5
,
pp. 1468-1485
Persistent link: https://www.econbiz.de/10011732155
Saved in:
5
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
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