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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Manufacturing industries
43
Bundling strategy
42
Leistungsbündel
42
Industrie
33
Business model
28
Geschäftsmodell
28
Innovation
24
Italy
21
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Unternehmensdienstleistung
20
Dienstleistungssektor
19
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19
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15
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15
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14
Innovationsmanagement
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13
Capital goods industry
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China
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Investitionsgüterindustrie
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10
Dienstleistung
10
Lieferantenmanagement
10
Service management
10
Supplier relationship management
10
Dynamic capabilities
9
Schweiz
9
Service quality
9
Strategic management
9
Competitive advantage
8
Dienstleistungsmanagement
8
Industry 4.0
8
Organisatorischer Wandel
8
Organizational change
8
Strategisches Management
8
Beziehungsmarketing
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Gebauer, Heiko
7
Edvardsson, Bo
2
Kowalkowski, Christian
2
Paiola, Marco
2
Bjurko, Margareta
1
Burger, Thomas
1
Cantù, Chiara
1
Enquist, Bo
1
Fleisch, Elgar
1
Ganz, Walter
1
Gustafsson, Anders
1
Johnson, Mikael
1
Kamp, Bart
1
Kindström, Daniel
1
Parry, Glenn
1
Pezzotta, Giuditta
1
Prandstraller, Francesca
1
Rapaccini, Mario
1
Rullani, Enzo
1
Saccani, Nicola
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Sebastiani, Roberta
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Industrial marketing management : the international journal for industrial and high-tech firms
2
Journal of business research : JBR
1
Journal of service management
1
Managing service quality : MSQ ; an international journal
1
Scandinavian journal of management
1
T-Lab, Laboratorio del terziario che innova
1
The journal of business & industrial marketing
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The service industries journal
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ECONIS (ZBW)
9
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1
A capability perspective on service business development in small and medium-sized suppliers
Gebauer, Heiko
;
Paiola, Marco
;
Edvardsson, Bo
- In:
Scandinavian journal of management
28
(
2012
)
4
,
pp. 321-339
Persistent link: https://www.econbiz.de/10009655522
Saved in:
2
Innovazione e produttività : alla ricerca di nuovi modelli di business per le imprese di servizi
Rullani, Enzo
(
contributor
);
Cantù, Chiara
(
contributor
); …
-
2012
Persistent link: https://www.econbiz.de/10009552618
Saved in:
3
Service development in product-service systems : a maturity model
Rapaccini, Mario
;
Saccani, Nicola
;
Pezzotta, Giuditta
; …
- In:
The service industries journal
33
(
2013
)
3/4
,
pp. 300-319
Persistent link: https://www.econbiz.de/10009732927
Saved in:
4
An investigation of the relationship between behavioral processes, motivation, investments in the service business and service revenue
Gebauer, Heiko
;
Fleisch, Elgar
- In:
Industrial marketing management : the international …
36
(
2007
)
3
,
pp. 337-348
Persistent link: https://www.econbiz.de/10003450768
Saved in:
5
Value co-creation as a determinant of success in public transport services : a study of the Swiss Federal Railway operator (SBB)
Gebauer, Heiko
;
Johnson, Mikael
;
Enquist, Bo
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
6
,
pp. 511-530
Persistent link: https://www.econbiz.de/10008778627
Saved in:
6
The impact of service orientation in corporate culture on business performance in manufacturing companies
Gebauer, Heiko
;
Edvardsson, Bo
;
Bjurko, Margareta
- In:
Journal of service management
21
(
2010
)
2
,
pp. 237-259
Persistent link: https://www.econbiz.de/10003987104
Saved in:
7
Competitive advantage through service differentiation by manufacturing companies
Gebauer, Heiko
;
Gustafsson, Anders
;
Witell, Lars
- In:
Journal of business research : JBR
64
(
2011
)
12
,
pp. 1270-1280
Persistent link: https://www.econbiz.de/10009382589
Saved in:
8
ICT as a catalyst for service business orientation
Kowalkowski, Christian
;
Kindström, Daniel
;
Gebauer, Heiko
- In:
The journal of business & industrial marketing
28
(
2013
)
6
,
pp. 506-513
Persistent link: https://www.econbiz.de/10009790087
Saved in:
9
Servitization and deservitization : overview, concepts, and definitions
Kowalkowski, Christian
;
Gebauer, Heiko
;
Kamp, Bart
; …
- In:
Industrial marketing management : the international …
60
(
2017
),
pp. 4-10
Persistent link: https://www.econbiz.de/10011672006
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