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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Experiment
43,938
Theorie
27,980
Theory
27,568
Entscheidung
23,333
Decision
20,100
Willingness to pay
10,583
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United States
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7,546
Spieltheorie
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7,102
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Markenimage
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Deutschland
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Customer satisfaction
5,758
Online-Handel
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Online retailing
5,655
Kundenzufriedenheit
5,601
Germany
5,411
Social Web
4,992
Social web
4,990
Online-Marketing
4,626
Internet marketing
4,612
Service quality
4,581
Brand
4,331
Markenartikel
4,322
Einzelhandel
4,255
Retail trade
4,213
Vertrauen
4,190
Confidence
4,156
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Emotion
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Han, Heesup
30
Mattila, Anna S.
25
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Bilgihan, Anil
12
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Bujisic, Milos
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Kim, Jinkyung Jenny
7
Kim, Woo Gon
7
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National Bureau of Economic Research
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Österreich / Bundesministerium für Verkehr, Innovation und Technologie
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutschland / Bundeswehr / Universität Hamburg
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Erasmus Research Institute of Management
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Friedrich-Schiller-Universität Jena
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IGI Global
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Institutet för Ekonomisk Forskning <Lund>
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Karlsruher Institut für Technologie
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Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
Taylor and Francis.
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Universität Potsdam
1
Verlag Dr. Kovač
1
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Journal of retailing and consumer services
232
International journal of hospitality management
193
Journal of business research : JBR
120
The journal of services marketing
107
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
64
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
42
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
38
Journal of service management
32
Tourism management : research, policies, practice
32
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
31
Journal of air transport management
29
International journal of quality and service sciences
28
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
Journal of service research
26
Psychology & marketing
26
International journal of services, economics and management
25
The TQM journal : the international review of organizational improvement
25
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Journal of hospitality and tourism insights
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
21
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of the Academy of Marketing Science
21
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Marketing intelligence & planning
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
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ECONIS (ZBW)
4,530
EconStor
5
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1
The fluent online shopping experience
Mosteller, Jill
;
Donthu, Naveen
;
Eroglu, Sevgin
- In:
Journal of business research : JBR
67
(
2014
)
11
,
pp. 2486-2493
Persistent link: https://www.econbiz.de/10010402745
Saved in:
2
A conflict of choice : how consumers choose where to go for dinner
Jung, Jae Man
;
Sydnor, Sandra
;
Lee, Seul Ki
;
Almanza, …
- In:
International journal of hospitality management
45
(
2015
),
pp. 88-98
Persistent link: https://www.econbiz.de/10010503885
Saved in:
3
Consumer adoption of mobile internet services : an exploratory study
Jiang, Pingjun
- In:
Journal of promotion management : JPM
15
(
2009
)
3
,
pp. 418-454
Persistent link: https://www.econbiz.de/10003903812
Saved in:
4
When to "Fire" customers : customer cost-based pricing
Shin, Jiwoong
;
Sudhir, K.
;
Yoon, Dae-hee
- In:
Management science : journal of the Institute for …
58
(
2012
)
5
,
pp. 932-947
Persistent link: https://www.econbiz.de/10009553500
Saved in:
5
Do customized service packages impede value capture in industrial markets?
Steiner, Michael
;
Eggert, Andreas
;
Ulaga, Wolfgang
; …
- In:
Journal of the Academy of Marketing Science
44
(
2016
)
2
,
pp. 151-165
Persistent link: https://www.econbiz.de/10011453165
Saved in:
6
Analyzing mobility in peripheral regions of the European Union : the case of Canarias-Madeira-Azores
Román García, Concepción
;
Espino, Raquel
;
Martín, …
- In:
Networks and spatial economics : a journal of …
8
(
2008
)
2/3
,
pp. 141-160
Persistent link: https://www.econbiz.de/10003747914
Saved in:
7
A silver lining in the COVID-19 cloud : examining customers' value perceptions, willingness to use and pay more for robotic restaurants
Chuah, Stephanie Hui-wen
;
Eugene Cheng-xi Aw
;
Cheng, …
- In:
Journal of hospitality marketing & management
31
(
2022
)
1
,
pp. 49-76
Persistent link: https://www.econbiz.de/10012821047
Saved in:
8
Airline on-time performance and its effects on consumer choice behavior
Yimga, Jules
- In:
Research in transportation economics
66
(
2017
),
pp. 12-25
Persistent link: https://www.econbiz.de/10011902809
Saved in:
9
Customer perceived value, satisfaction, and loyalty : the role of willingness to share information
Leppäniemi, Matti
;
Karjaluoto, Heikki
;
Saarijärvi, Hannu
- In:
The international review of retail, distribution and …
27
(
2017
)
2
,
pp. 164-188
Persistent link: https://www.econbiz.de/10011704061
Saved in:
10
Consumers' perceived value of sport team games : a multidimensional approach
Kunkel, Thilo
;
Doyle, Jason Patrick
;
Berlin, Alexander
- In:
Journal of sport management : the official journal of …
31
(
2017
)
1
,
pp. 80-95
Persistent link: https://www.econbiz.de/10011669268
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