Despite the country’s policies and programs towards universal health care, health is not improving as well as expected, which suggests that households still face significant barriers to their choice of and access to health care, and their timing of use of health services. Using a nationally...

The purpose of this study is to determine restaurant service quality. The aims are to: assess customers' expectations and perceptions, establish the significance of difference between perceived and expected service quality, identify the number of dimensions for expectations and perceptions...

Although extensive academic research has examined the dynamics of interpersonal interactions between service providers and customers, much less research has investigated customer service encounters through technological interfaces such as the Web in electronic commerce transactions. Corporate...

Purpose - The objective of this study was to investigate the impact of service quality dimensions on brand reputation and brand trust in Iran's Saderat Bank. Design/methodology/approach: The present study is applied in terms of objective and results of study and correlational type of...

Purpose – The aim of this study is to provide new insights into the factors that influence cancellation behaviour with respect to hotel bookings. The data is based on individual bookings drawn from a hotel reservation system database comprising nine hotels.Approach – The determinants of...

This paper incorporates applied econometrics, causal machine learning and theories of reference-dependent preferences to test whether consuming in a restaurant on special occasions, such as one's birthday, anniversary, graduation, etc., would raise one's expectations of the restaurant and would...

Collaborating with Yelp and the City of San Francisco, we revisit a canonical example of quality disclosure by evaluating and helping to redesign the posting of restaurant hygiene scores on Yelp.com. We implement a two-stage intervention that separately identifies consumer response to...

Regional Rural Banks (RRBs), now spread all over India, play an important role in the all round rural development of the nation, and also for the financial-inclusion mission. To strengthen the functioning of these RRBs further, many committees have given suggestions, for major reforms, including...

Background This qualitative study explores consumers’ knowledge, perceptions, and reported propensity to use hospital quality information and proposes a communication strategy aimed at supporting the use of a prototypical decision-support tool for choosing a hospital. Methods Eight focus...

Space heating accounts for a large fraction of the primary energy consumption and CO2 emissions of residential buildings. Besides targeting the insulation standard, residential heating systems (RHS) offer the potential to reduce energy demand for space heating. Therefore, understanding the...