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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Preismanagement
19,121
Pricing strategy
19,104
Customer satisfaction
15,559
Value creation
14,235
Betriebliche Wertschöpfung
14,071
Kundenzufriedenheit
13,976
Theorie
9,579
Theory
9,523
Consumer behaviour
8,776
Konsumentenverhalten
8,618
Service quality
7,059
Relationship marketing
6,708
Beziehungsmarketing
6,669
Deutschland
2,580
USA
2,536
United States
2,457
Supply chain
2,455
Lieferkette
2,452
Germany
2,414
Globalisierung
2,301
Globalization
2,273
Electronic Commerce
1,862
E-commerce
1,807
Welt
1,795
World
1,786
Service management
1,759
Einzelhandel
1,698
Retail trade
1,678
Lieferantenmanagement
1,661
Supplier relationship management
1,658
Preisdifferenzierung
1,626
Dienstleistungsmanagement
1,619
Online-Handel
1,617
Online retailing
1,615
Price discrimination
1,612
Innovation
1,607
Preis
1,439
Price
1,394
Kundenintegration
1,363
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Online availability
All
Undetermined
3,205
Free
1,185
Type of publication
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Article
5,950
Book / Working Paper
923
Journal
5
Type of publication (narrower categories)
All
Article in journal
5,757
Aufsatz in Zeitschrift
5,757
Aufsatz im Buch
183
Book section
183
Graue Literatur
115
Non-commercial literature
115
Hochschulschrift
84
Working Paper
79
Arbeitspapier
77
Conference paper
57
Konferenzbeitrag
57
Thesis
56
Collection of articles of several authors
36
Sammelwerk
36
Case study
26
Fallstudie
26
Aufsatzsammlung
15
Konferenzschrift
15
Conference proceedings
7
Bibliografie enthalten
6
Bibliography included
6
Handbook
6
Handbuch
6
Collection of articles written by one author
5
Sammlung
5
Lehrbuch
4
Textbook
4
Bibliografie
3
Guidebook
3
Ratgeber
3
Amtsdruckschrift
2
Article
2
Forschungsbericht
2
Government document
2
Interview
2
Systematic review
2
Übersichtsarbeit
2
Accompanied by computer file
1
Bibliography
1
Elektronischer Datenträger als Beilage
1
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English
6,674
German
201
Italian
2
French
1
Dutch
1
Russian
1
Author
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Han, Heesup
34
Mattila, Anna S.
24
Prentice, Catherine
23
Prybutok, Victor R.
21
Usman, Osly
20
McColl-Kennedy, Janet R.
18
Sharma, Piyush
18
Wong, IpKin Anthony
17
Balaji, M. S.
16
Bruhn, Manfred
15
Edvardsson, Bo
14
Shahin, Arash
14
Söderlund, Magnus
14
Gustafsson, Anders
13
Bilgihan, Anil
12
Siciliani, Luigi
12
Van Vaerenbergh, Yves
12
Ali, Faizan
11
Grégoire, Yany
11
Roy, Sanjit
11
Svensson, Göran
11
Amin, Muslim
10
Gong, Taeshik
10
Guchait, Priyanko
10
Hyun, Sunghyup Sean
10
Jang, Soocheong
10
Ladhari, Riadh
10
Quach, Sara
10
Ringle, Christian M.
10
Sparks, Beverley
10
Sreejesh, S.
10
Su, LuJun
10
Torres, Edwin N.
10
Gursoy, Dogan
9
Hammerschmidt, Maik
9
Hsu, Cathy H. C.
9
Hsu, Maxwell K.
9
Izogo, Ernest Emeka
9
Marimon, Frederic
9
Qin, Hong
9
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Springer Fachmedien Wiesbaden
4
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
National Bureau of Economic Research
3
Nomos Verlagsgesellschaft
3
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
2
Springer-Verlag GmbH
2
Verlag Dr. Kovač
2
ANZMAC Conference <2019, Wellington>
1
Australian and New Zealand Marketing Academy
1
Books on Demand GmbH <Norderstedt>
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Central Europe Computer Measurement Group
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Cornell University / Food and Nutrition Policy Program
1
Deutschland / Bundeswehr / Universität Hamburg
1
Deutschsprachige Anwendergruppe für Software-Metrik und Aufwandschätzung
1
Erasmus Research Institute of Management
1
Eric Cuvillier <Firma>
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
IGI Global
1
International Conference on Services Management <North Cyprus)>
1
Leuphana Universität Lüneburg
1
Ludwig-Maximilians-Universität München
1
Maastricht Research School of Economics of Technology and Organizations
1
Marketing Research Congress <44, 1991, Luxembourg>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
QUIS <11, 2009, Wolfsburg>
1
Society of Service Science
1
Technische Universität Clausthal
1
USA / General Accounting Office
1
Universität Potsdam
1
Volkswirtschaftliches Institut für Mittelstand und Handwerk an der Universität Göttingen
1
World Bank / Financial Sector Development Dept
1
Zukunftsinitiative Rheinland-Pfalz
1
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
1
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Published in...
All
International journal of hospitality management
238
Journal of retailing and consumer services
223
Journal of business research : JBR
150
The journal of services marketing
136
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
133
The service industries journal
108
International journal of contemporary hospitality management
99
Journal of hospitality marketing & management
99
Journal of travel and tourism marketing
85
Services marketing quarterly
81
Journal of air transport management
70
Tourism management : research, policies, practice
68
Service business
65
The TQM journal : the international review of organizational improvement
64
Journal of service management
63
International journal of quality and service sciences
61
Journal of service research : JSR
60
International journal of services and operations management
57
Cogent business & management
55
Total quality management & business excellence
53
International journal of productivity and quality management : IJPQM
52
International journal of quality & reliability management
52
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
Asia Pacific journal of marketing and logistics
46
International journal of services, economics and management
46
Managing service quality : MSQ ; an international journal
44
International journal of services and operations management : IJSOM
43
The international journal of bank marketing : IJBM
38
Quality management journal : QMJ
36
Journal of Asian finance, economics and business : JAFEB
34
Journal of strategic marketing
31
International journal of electronic marketing and retailing : IJEMR
30
Journal of the Academy of Marketing Science
30
Journal of service research
29
Journal of service theory and practice : JSTP
29
Journal of hospitality and tourism insights
28
Psychology & marketing
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
International journal of business information systems : IJBIS
26
Marketing intelligence & planning
26
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Source
All
ECONIS (ZBW)
6,868
EconStor
6
OLC EcoSci
4
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1
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1
Service systems : a broadened framework and research agenda on value propositions, engagement, and service experience
Chandler, Jennifer D.
;
Lusch, Robert F.
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 6-22
Persistent link: https://www.econbiz.de/10010483444
Saved in:
2
Employee engagement and the service profit chain in a quick-service restaurant organization
Lambert, Abbie
;
Jones, Robert Paul
;
Clinton, Suzanne
- In:
Journal of business research : JBR
135
(
2021
),
pp. 214-225
Persistent link: https://www.econbiz.de/10012647809
Saved in:
3
Value co-destruction in hotel services : exploring the misalignment of cognitive scripts among customers and providers
Järvi, Henna
;
Keränen, Joona
;
Ritala, Paavo
;
Vilko, Jyri
- In:
Tourism management : research, policies, practice
77
(
2020
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012152098
Saved in:
4
Value creation through lean management : a case study of healthcare service operations
Salam, Mohammad Asif
;
Khan, Sami A.
- In:
International journal of services and operations management
25
(
2016
)
3
,
pp. 275-293
Persistent link: https://www.econbiz.de/10011636447
Saved in:
5
"Enjoy!" the effects of service blessings on the customer
Schindler, Robert M.
;
Sen, Sandipan S.
;
Wiles, Judy A.
- In:
Services marketing quarterly
43
(
2022
)
1
,
pp. 110-128
Persistent link: https://www.econbiz.de/10012801859
Saved in:
6
Waiting in multi-stage services : an exploration across service industries
Bergh, Dennis G. von
;
Ghijsen, Paul W. T.
;
Gelderman, …
- In:
International journal of business and globalisation : IJBG
14
(
2015
)
2
,
pp. 187-207
Persistent link: https://www.econbiz.de/10011530675
Saved in:
7
Service fairness and IS continuance model in cloud computing
Lawkobkit, Montri
;
Speece, Mark
- In:
International journal of internet and enterprise …
8
(
2012/14
)
3
,
pp. 263-285
Persistent link: https://www.econbiz.de/10010411256
Saved in:
8
Service quality measures : systematic literature review and future research directions
Prasad, Ram Komal
;
Verma, Sanjeev
- In:
International journal of management practice : IJMP
15
(
2022
)
1
,
pp. 9-23
Persistent link: https://www.econbiz.de/10012800117
Saved in:
9
A typology of customer-to-customer interaction and its implications for excellence in service provision
Sá, Patrícia Moura
;
Amorim, Marlene
- In:
Total quality management & business excellence : an …
28
(
2017
)
10
,
pp. 1183-1193
Persistent link: https://www.econbiz.de/10011778140
Saved in:
10
Corporate culture and firm performance : a service-oriented perspective
Vigolo, Vania
;
Bonfanti, Angelo
;
Magliocca, Pierpaolo
; …
- In:
International journal of managerial and financial accounting
8
(
2016
)
2
,
pp. 109-123
Persistent link: https://www.econbiz.de/10011643411
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