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~subject:"Dienstleistungsqualität"
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Journal of business logistics
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ECONIS (ZBW)
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Crowdsourced delivery and customer assessments of e-Logistics Service Quality : an appraisal theory perspective
Ta, Ha
;
Esper, Terry L.
;
Hofer, Adriana Rossiter
; …
- In:
Journal of business logistics
44
(
2023
)
3
,
pp. 345-368
Persistent link: https://www.econbiz.de/10014343165
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2
You're driving me crazy! : how emotions elicited by negative driver behaviors impact customer outcomes in last mile delivery
Masorgo, Nicolò
;
Mir, Saif
;
Hofer, Adriana Rossiter
- In:
Journal of business logistics
44
(
2023
)
4
,
pp. 666-692
Persistent link: https://www.econbiz.de/10014434922
Saved in:
3
The smartness paradox: the moderating effect of brand quality reputation on consumers' reactions to RFID-based smart fitting rooms
Mukherjee, Amaradri
;
Smith, Ronn J.
;
Turri, Anna M.
- In:
Journal of business research : JBR
92
(
2018
),
pp. 290-299
Persistent link: https://www.econbiz.de/10011925471
Saved in:
4
Retail "save the sale" tactics : consumer perceptions of in-store logistics service recovery
Peinkofer, Simone T.
;
Esper, Terry L.
;
Smith, Ronn J.
; …
- In:
Journal of business logistics
43
(
2022
)
2
,
pp. 238-264
Persistent link: https://www.econbiz.de/10013347440
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