Narrow search
Showing 1 - 10 of 3,652
Cover Image
Relative contributions of product quality and service quality in the automobile industry
Xu, Lu; Blankson, Charles; Prybutok, Victor - In: Quality management journal : QMJ 24 (2017) 1, pp. 21-36
Persistent link: https://www.econbiz.de/10011633475
Cover Image
The moderation influence of warranty on customer satisfaction's antecedents : an emprical evidence from automotive dealerships
Sabbagh, Omar; Mohd Nizam Ab Rahman; Wan Rosmanira Ismail; … - In: The service industries journal 37 (2017) 5/6, pp. 381-407
Persistent link: https://www.econbiz.de/10011741146
Cover Image
Process and dimensional variation analysis of automobile assembly in development phase using Six Sigma DMAIC
Sisodia, Vikas; Salunkhe, Sachin; Pantawane, Prakash; … - In: International journal of six sigma and competitive … 14 (2023) 4, pp. 437-467
Persistent link: https://www.econbiz.de/10014428342
Cover Image
A quantifiable quality enabled servitisation model : benchmarking Indian automobile manufacturers
Mishra, Bibekananda; Mahanty, Biswajit; Thakkar, Jitesh J. - In: International journal of production research 59 (2021) 9, pp. 2667-2689
Persistent link: https://www.econbiz.de/10012516246
Cover Image
TQM at car dealerships with better sales performance : a multiple case study
Souza, Marcelo A.; Borchardt, Miriam; Pereira, … - In: Total quality management & business excellence 31 (2020) 14, pp. 1621-1638
Persistent link: https://www.econbiz.de/10012312250
Cover Image
A longitudinal examination of the impact of quality perception gap on brand performance in the US automotive industry
Akdeniz, M. Billur; Calantone, Roger J. - In: Marketing letters : a journal of research in marketing 28 (2017) 1, pp. 43-57
Persistent link: https://www.econbiz.de/10011653723
Cover Image
TRIZ and the Kano model : proposing an integrated approach for improving product quality according to customer needs
Shahin, Arash; Abedi, Saeed; Ranjbar, Mohammad Javad; … - In: International journal of productivity and quality … 20 (2017) 3, pp. 392-404
Persistent link: https://www.econbiz.de/10011751097
Cover Image
Measuring quality in automobile aftersales : AutoSERVQUAL scale
Gencer, Yasin Galip; Akkucuk, Ulas - In: Amfiteatru economic : an economic and business research … 19 (2017) 44, pp. 110-123
It is becoming more important to accurately measure the level of quality in services and especially automobile related services such as after sales service. This study aims to generate a survey to measure the service quality in automobile aftersales services, eventually to be called...
Persistent link: https://www.econbiz.de/10011820627
Cover Image
An ANP based selective assembly approach incorporating Taguchi's quality loss function to improve quality of placements in technical institutions
Upadhayay, Lalit; Vrat, Prem - In: The TQM journal : the international review of … 28 (2016) 1, pp. 112-131
Persistent link: https://www.econbiz.de/10011534383
Cover Image
Perceived quality of mobile cell phones : an initiative to develop local product
Siringoringo, Hotniar; Thaeras, Heidy Olivia - In: International journal of business innovation and research 15 (2018) 3, pp. 320-339
Persistent link: https://www.econbiz.de/10011954653