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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Malaysia
17,109
Qualitätsmanagement
16,836
Quality management
15,156
Structural equation model
4,162
Strukturgleichungsmodell
4,140
Service quality
3,021
Theorie
2,514
Theory
2,485
Betrieblicher Konflikt
1,963
Deutschland
1,921
Workplace conflict
1,915
Germany
1,704
Unternehmenserfolg
1,664
Consumer behaviour
1,662
Firm performance
1,656
Product quality
1,650
Produktqualität
1,648
Thailand
1,605
Konsumentenverhalten
1,596
Customer satisfaction
1,475
Indonesien
1,434
Kundenzufriedenheit
1,411
Indonesia
1,399
Soziale Rolle
1,367
Manufacturing industries
1,362
Industrie
1,351
USA
1,335
Supply chain
1,321
Lieferkette
1,318
United States
1,241
Prozessmanagement
1,203
SME
1,183
KMU
1,173
India
1,171
Standardisierung
1,121
Standardization
1,116
Indien
1,103
Business process management
1,095
Relationship marketing
1,075
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Online availability
All
Undetermined
1,183
Free
495
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Article
2,314
Book / Working Paper
671
Journal
9
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All
Article in journal
2,139
Aufsatz in Zeitschrift
2,139
Aufsatz im Buch
162
Book section
162
Hochschulschrift
141
Thesis
121
Graue Literatur
113
Non-commercial literature
113
Working Paper
59
Arbeitspapier
58
Collection of articles of several authors
45
Sammelwerk
45
Conference paper
39
Konferenzbeitrag
39
Bibliografie enthalten
33
Bibliography included
33
Case study
31
Fallstudie
31
Konferenzschrift
25
Aufsatzsammlung
22
Amtsdruckschrift
18
Government document
18
Conference proceedings
16
Lehrbuch
10
Textbook
9
Handbook
8
Handbuch
8
Article
3
Collection of articles written by one author
3
Guidebook
3
Nachschlagewerk
3
Ratgeber
3
Reference book
3
Sammlung
3
Advisory report
2
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2
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2
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2
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2
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2
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English
2,639
German
361
Czech
1
French
1
Polish
1
Spanish
1
Author
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Bruhn, Manfred
34
Shahin, Arash
16
Prybutok, Victor R.
14
Rahman, Zillur
11
Talib, Faisal
11
McFadden, Kathleen L.
10
Schreier, Gerhard
10
Antony, Jiju
9
Cudney, Elizabeth A.
9
Marimon, Frederic
9
Dahlgaard-Park, Su Mi
8
Osman, Zahir
8
Qureshi, M. N.
8
Amin, Muslim
6
Dahlgaard, Jens Jörn
6
Dwivedi, Yogesh Kumar
6
Li, Jun
6
Medeiros, Denise Dumke de
6
Melo, Fagner José Coutinho de melo
6
Rust, Roland T.
6
Basu, Rana
5
Benkenstein, Martin
5
Bhola, Prabha
5
Chakraborty, Subhajit
5
Chang, Tsang-Chuan
5
Gandhi, Surjit Kumar
5
Gotzamani, Katerina
5
Gowen, Charles, III.
5
Gremyr, Ida
5
Gupta, Ajay
5
Johnson, Dana M.
5
Kaynak, Hale
5
Prentice, Catherine
5
Prybutok, Victor
5
Sachdeva, Anish
5
Sajad Rezaei
5
Singh, Rajesh K.
5
Stauss, Bernd
5
Tarí, Juan José
5
Thurasamy Ramayah
5
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Hochschulrektorenkonferenz
17
IGI Global
7
OECD
4
Taylor and Francis.
3
European Organization for Quality Control
2
Hongkong / Securities and Futures Commission
2
IT Service Management Forum Deutschland
2
National Bureau of Economic Research
2
Nomos Verlagsgesellschaft
2
Springer Fachmedien Wiesbaden
2
Springer-Verlag GmbH
2
World Bank
2
AOK-Bundesverband
1
Abschlusskongress des Projektes Qualitätssicherung <2001, Bonn>
1
Arbeitsgemeinschaft Katholischer Krankenhäuser Rheinland-Pfalz und Saarland
1
Aspen Systems Corporation
1
Berufliche Fortbildungszentren der Bayerischen Wirtschaft
1
Bildungswerk der Bayerischen Wirtschaft
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung
1
Bundesinstitut für Berufsbildung
1
Center for Service Excellence
1
Deutsch-Schweizerische Gesellschaft für Gesundheitspolitik
1
Deutsche Gesellschaft für Qualität
1
Deutsche Gesellschaft für Qualität / Arbeitsgruppe QM in der Öffentlichen Verwaltung
1
Deutscher Reisebüro-Verband
1
Deutsches Institut für Normung
1
Deutschland / Bundesregierung
1
Deutschland / Deutscher Bundestag
1
Edward Elgar Publishing
1
Erasmus Research Institute of Management
1
Erich-Schmidt-Verlag
1
European Business School <Oestrich-Winkel>
1
European Society for Opinion and Marketing Research
1
Excellence in Services International Conference <26., 2023, Paisley>
1
Fachhochschule des Landes Rheinland-Pfalz / Abteilung Mainz / Fachbereich Betriebswirtschaft <3>
1
Forschungs- und Entwicklungsinstitut für das Sozial- und Gesundheitswesen Sachsen-Anhalt <Magdeburg>
1
Forum Bildung
1
Fraunhofer IRB-Verlag
1
Fraunhofer-Institut für Produktionsanlagen und Konstruktionstechnik
1
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Published in...
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
99
International journal of productivity and quality management : IJPQM
80
The TQM journal : the international review of organizational improvement
65
International journal of quality & reliability management
63
Quality management journal : QMJ
50
Total quality management & business excellence
46
International journal of quality and service sciences
37
International journal of services and operations management
37
International journal of production research
25
International journal of hospitality management
24
International journal of services, economics and management
24
The service industries journal
24
Auditing : a journal of practice & theory
22
Cogent business & management
22
Journal of retailing and consumer services
22
Beiträge zur Hochschulpolitik
20
Benchmarking : an international journal ; BIJ
20
Journal of health organization and management
20
International journal of business information systems : IJBIS
19
Health care management review : HCM review
17
International journal of services and operations management : IJSOM
17
Journal of air transport management
16
Journal of business research : JBR
16
Service business
16
Asia Pacific journal of marketing and logistics
15
International journal of contemporary hospitality management
15
Managing service quality : MSQ ; an international journal
15
Amfiteatru economic : an economic and business research periodical
14
International journal of six sigma and competitive advantage : IJSSCA
14
The journal of services marketing
14
European research studies
13
International journal of production economics
13
International journal of business excellence : IJBEX
12
Journal of hospitality marketing & management
12
Services marketing quarterly
12
Tourism management : research, policies, practice
12
European journal of operational research : EJOR
11
The accounting review : a publication of the American Accounting Association
11
Business process management journal
10
International journal of services and standards
10
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Source
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ECONIS (ZBW)
2,981
OLC EcoSci
7
EconStor
6
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1
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1
An empirical investigation of the relationship between TQM practices, quality performance, and customer satisfaction level
Anil, Anu P.
;
Satish, K. P.
- In:
International journal of productivity and quality …
26
(
2019
)
1
,
pp. 96-117
Persistent link: https://www.econbiz.de/10012027749
Saved in:
2
Enhancing customer satisfaction through quality management practices
Harish U. C.
;
Subha, M. V.
- In:
International journal of applied business and economic …
13
(
2015
)
2
,
pp. 923-935
Persistent link: https://www.econbiz.de/10011377014
Saved in:
3
Web-based information systems success : testing the antecedents of online customer satisfaction
Bellaaj, Moez
- In:
International journal of internet and enterprise …
8
(
2012/13
)
2
,
pp. 129-145
Persistent link: https://www.econbiz.de/10010205078
Saved in:
4
Perceived quality of web-based financial advice and its impacts
Pistoia, Adriano
;
Wirtz, Bernd W.
;
Elsäßer, Marc
- In:
International journal of electronic business
12
(
2015
)
4
,
pp. 319-344
Persistent link: https://www.econbiz.de/10011548165
Saved in:
5
An analysis for service quality enhancement in electricity utility sector of India by SEM
Satapathy, Suchismita
- In:
Benchmarking : an international journal ; BIJ
21
(
2014
)
6
,
pp. 964-986
Persistent link: https://www.econbiz.de/10010417215
Saved in:
6
ISO 9004 maturity model for quality in industry 4.0
Glogovac, Maja
;
Ruso, Jelena
;
Maricic, Milica
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 529-547
Persistent link: https://www.econbiz.de/10013166897
Saved in:
7
Organizational image's partial mediation role between quality and users' satisfaction
Faria, Nélia
;
Mendes, Luís Antonio F.
- In:
The service industries journal
33
(
2013
)
13/14
,
pp. 1275-1293
Persistent link: https://www.econbiz.de/10010205322
Saved in:
8
Integrated quality healthcare practice in hospitals : a structural equation modelling approach
Gopi, D.
;
Pandi, A. Pal
;
Rajesh, R.
- In:
International journal of enterprise network management …
11
(
2020
)
4
,
pp. 372-386
Persistent link: https://www.econbiz.de/10012503297
Saved in:
9
Acceptance of mobile banking in Islamic banks : integration of DeLone and McLean IS model and unified theory of acceptance and use of technology
Mansour, Majeed Mustafa Othman
- In:
International journal of business excellence : IJBEX
21
(
2020
)
4
,
pp. 564-584
Persistent link: https://www.econbiz.de/10012250854
Saved in:
10
A model of website quality-based e-commerce satisfaction index
Pilelienė, Lina
;
Grigaliūnaitė, Viktorija
- In:
Scientific Annals of Economics and Business
63
(
2016
)
1
,
pp. 29-46
Persistent link: https://www.econbiz.de/10011646901
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