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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Marketing management
16,278
Marketingmanagement
16,246
Theorie
11,301
Theory
11,135
Relationship marketing
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5,917
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5,869
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5,689
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5,473
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5,415
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5,278
Marketing
4,987
Einzelhandel
4,719
Retail trade
4,671
Brand
4,587
Markenartikel
4,579
Service quality
4,499
Electronic Commerce
3,988
Werbewirkung
3,897
Advertising effects
3,857
E-commerce
3,851
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14
Line, Nathaniel D.
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Balaji, M. S.
13
Propper, Carol
13
Gong, Taeshik
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Gustafsson, Anders
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Hanks, Lydia
11
Jang, Soocheong
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Grewal, Dhruv
9
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
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Xu, Xun
9
Ali, Faizan
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Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
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Qu, Hailin
8
Sparks, Beverley
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Wu, Luorong
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Ahn, Jiseon
7
Beck, Adrian
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Carlson, Jamie
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National Bureau of Economic Research
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
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Deutschland / Bundeswehr / Universität Hamburg
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IGI Global
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Marketing Research Symposium <1977, Bloomington, Ind.>
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Springer Fachmedien Wiesbaden
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United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
Verlag Dr. Kovač
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Journal of retailing and consumer services
235
International journal of hospitality management
193
Journal of business research : JBR
123
The journal of services marketing
107
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
67
The service industries journal
66
Journal of travel and tourism marketing
64
Cogent business & management
48
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
37
Journal of service management
36
Asia Pacific journal of marketing and logistics
32
Tourism management : research, policies, practice
31
International journal of quality and service sciences
29
The international journal of bank marketing : IJBM
29
Journal of air transport management
28
The TQM journal : the international review of organizational improvement
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
Journal of strategic marketing
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of retailing
25
Journal of service research
25
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
22
Journal of the Academy of Marketing Science
22
Managing service quality : MSQ ; an international journal
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Marketing intelligence & planning
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of internet commerce
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
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ECONIS (ZBW)
4,441
EconStor
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1
Assessing grocery store attraction via cross-shopping linkages
Bodkin, Charles D.
;
Sewell, Ellen
- In:
Business and Economic Research : BER
2
(
2012
)
2
,
pp. 209-229
Persistent link: https://www.econbiz.de/10009780159
Saved in:
2
Drivers of customer satisfaction in the grocery retail industry : a longitudinal analysis across store formats
Goić, Marcel
;
Levenier, Camilo
;
Montoya, Ricardo
- In:
Journal of retailing and consumer services
60
(
2021
),
pp. 1-17
Persistent link: https://www.econbiz.de/10012502734
Saved in:
3
The impact of grocery retail superstores location on the customer's perceived quality of servicescape in Jordan
Migdadi, Yazan Khalid Abed-Allah
;
Abdel-Rahman, Enas …
- In:
Quality management journal : QMJ
27
(
2020
)
2
,
pp. 120-132
Persistent link: https://www.econbiz.de/10012309613
Saved in:
4
Measuring grocery stores service quality in Indonesia : a retail service quality scale approach
Leonnard
- In:
Studies and scientific researches / Faculty of Economic …
26
(
2017
),
pp. 32-44
Persistent link: https://www.econbiz.de/10011810785
Saved in:
5
Sonarsupermarkets and sci-fi
Barnes, Brianna
- In:
Journal of global scholars of marketing science : …
26
(
2016
)
4
,
pp. 304-306
Persistent link: https://www.econbiz.de/10011635619
Saved in:
6
A measure of service quality in the grocery stores
Kumar, Abhishek
;
Chaudhuri, Sumana
;
Satpathy, Ipseeta
; …
- In:
The Indian economic journal
66
(
2018
)
3/4
,
pp. 375-395
Persistent link: https://www.econbiz.de/10012390815
Saved in:
7
Customer expectations of unattended grocery delivery services : mapping forms and determinants
Olsson, John
;
Osman, Mary Catherine
;
Hellström, Daniel
; …
- In:
International journal of retail and distribution management
50
(
2022
)
13
,
pp. 1-16
Persistent link: https://www.econbiz.de/10013552634
Saved in:
8
Market orientation and service innovation on customer perceived value : the case of supermarket retailers
Yeh, Ying-Pin
- In:
Management research review
39
(
2016
)
4
,
pp. 449-467
Persistent link: https://www.econbiz.de/10011563837
Saved in:
9
Revisiting customers' perception of service quality in fast food restaurants
Namin, Aidin
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 70-81
Persistent link: https://www.econbiz.de/10011628999
Saved in:
10
Factors influencing consumer perception towards online grocery shopping : a case of Kathmandu Valley
Jha, Kimee Kumari
- In:
Nepalese journal of finance : a publication of Uniglobe …
6
(
2019
)
2
,
pp. 56-67
Persistent link: https://www.econbiz.de/10014493997
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