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In pursuit of service excellence : investigating the role of psychological contracts and organizational identification of frontline hotel employees
Lu, Vinh Nhat; Capezio, Alessandra; Restubog, Simon Lloyd D. - In: Tourism management : research, policies, practice 56 (2016), pp. 8-19
Persistent link: https://www.econbiz.de/10011513050
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Attributions of blame for customer mistreatment : implications for employees' service performance and customers' negative word of mouth
Garcia, Patrick Raymund James M.; Restubog, Simon Lloyd D. - In: Journal of vocational behavior 110 (2019) 1, pp. 203-213
Persistent link: https://www.econbiz.de/10012059952
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A comprehensive evaluation of the logistics service quality based on vague sets theory
Wu, Ai-hua; Su, Jing-qin; Wang, Fei - In: International journal of shipping and transport … 6 (2014) 1, pp. 69-87
Persistent link: https://www.econbiz.de/10010485039
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C2C interaction in the online review system : effect of other customers' responses on subsequent review volume
Zhang, Min; Wang, Lu; Li, Yiwei; Wang, G. Alan - In: Tourism management : research, policies, practice 93 (2022), pp. 1-11
Persistent link: https://www.econbiz.de/10013366151
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Delivery of private toll roads : incentive strategies for improving service quality and social welfare
Wang, Lu; Liu, Henry J.; Wang, Dan; Florez-Perez, Laura - In: Socio-economic planning sciences : the international … 86 (2023), pp. 1-10
Persistent link: https://www.econbiz.de/10014282460
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Evolutionary game analysis of information service quality control of e-commerce platforms under information ecology
Xu, Xiaojun; Wang, Lu; Wang, Xiaoli - In: Journal of management analytics 11 (2024) 1, pp. 135-159
Persistent link: https://www.econbiz.de/10014530439