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~subject:"Dienstleistungsqualität"
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Journal of electronic commerce research : JECR
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Wirtschaftsinformatik & Management : Zeitschrift für Business-IT
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Measuring the quality of e-service : scale development and initial validation
Swaid, Samar I.
;
Wigand, Rolf T.
- In:
Journal of electronic commerce research : JECR
10
(
2009
)
1
,
pp. 13-28
Persistent link: https://www.econbiz.de/10003886450
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SaaS und Servicequalität : werden die Kundenerwartungen erfüllt?
Benlian, Alexander
;
Hess, Thomas
;
Wigand, Rolf T.
- In:
Wirtschaftsinformatik & Management : Zeitschrift für …
2
(
2010
)
6
,
pp. 18-25
Persistent link: https://www.econbiz.de/10008749637
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