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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Relationship marketing
1,185
Beziehungsmarketing
1,115
Customer loyalty
1,051
Kundenbindung
942
Customer satisfaction
941
Customer retention
922
Consumer behaviour
905
Konsumentenverhalten
804
Kundenzufriedenheit
715
Service quality
516
customer loyalty
493
customer satisfaction
182
Brand management
142
Markenführung
136
Relationship management
127
fees
119
Retail trade
114
Einzelhandel
108
Confidence
104
Customer Loyalty
104
Vertrauen
104
Brand image
103
Social Web
99
Social web
99
Markenimage
96
Corporate social responsibility
95
Bank
93
Customer service
91
Lieferantenmanagement
90
Supplier relationship management
90
Electronic Commerce
89
service quality
88
Trust
86
Online retailing
85
Online-Handel
84
Germany
83
E-commerce
81
Deutschland
80
Marketing
80
more ...
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Online availability
All
Undetermined
250
Free
90
Type of publication
All
Article
444
Book / Working Paper
28
Type of publication (narrower categories)
All
Article in journal
430
Aufsatz in Zeitschrift
430
Aufsatz im Buch
14
Book section
14
Graue Literatur
9
Hochschulschrift
9
Non-commercial literature
9
Conference paper
8
Konferenzbeitrag
8
Arbeitspapier
5
Working Paper
5
Thesis
2
Case study
1
Conference proceedings
1
Fallstudie
1
Konferenzschrift
1
Reprint
1
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Language
All
English
460
German
12
Author
All
Prentice, Catherine
8
Roberts-Lombard, Mornay
4
Fongsuwan, Wanno
3
Hapsari, Raditha
3
Hussein, Ananda Sabil
3
Izogo, Ernest Emeka
3
Jaiswal, Deepak
3
Kant, Rishi
3
Langmann, Kristin
3
Mattila, Anna S.
3
Sivapalan, Achchuthan
3
Srivastava, Medha
3
Stan, Valentina
3
Sudhir, K.
3
Abbas Mardani
2
Ahasanul Haque
2
AlNajem, Mohamad N.
2
Arif, Imtiaz
2
Aslam, Wajeeha
2
Athanasopoulou, Pinelopi
2
Babar, Samreen Fahim
2
Bilgihan, Anil
2
Bin Jusoh, Ahmad
2
Biswas, Abhijeet
2
Boakye, Kwabena G.
2
Casadesús, Martí
2
Cham Tat Huei
2
Choi, Beom Joon
2
Chowdhury, Naila Anwar
2
Chuah, Stephanie Hui-wen
2
Dung Phuong Hoang
2
El-Adly, Mohammed Ismail
2
Etemad-Sajadi, Reza
2
Febrilia, Ika
2
Gan, Christopher
2
Giovanis, Apostolos
2
Han, Heesup
2
Huang, Guofang
2
Jaiyeoba, Olumide Olasimbo
2
Japutra, Arnold
2
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Institution
All
Center for Service Excellence
1
European Business School <Oestrich-Winkel>
1
Logos Verlag Berlin
1
Nomos Verlagsgesellschaft
1
Published in...
All
Journal of retailing and consumer services
24
Journal of hospitality marketing & management
13
The service industries journal
11
The TQM journal : the international review of organizational improvement
9
Cogent business & management
8
Services marketing quarterly
8
Journal of business research : JBR
7
International journal of hospitality management
6
International journal of quality & reliability management
6
International journal of services and operations management : IJSOM
6
Service business
6
International journal of business excellence : IJBEX
5
International journal of contemporary hospitality management
5
Journal for global business advancement : JGBA
5
The international journal of bank marketing : IJBM
5
The journal of applied business research
5
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
5
ASEAN marketing journal : Association of Southeast Asian Nations marketing journal
4
Asia Pacific journal of marketing and logistics
4
Global business review
4
International journal of quality and service sciences
4
Journal of Asian finance, economics and business : JAFEB
4
Journal of financial services marketing
4
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
4
Journal of service management
4
Serbian journal of management : an international journal for theory and practice of management science ; SJM
4
Total quality management & business excellence
4
Academic journal of economic studies
3
African journal of business and economic research : AJBER
3
International journal of business innovation and research
3
International journal of business innovation and research : IJBIR
3
International journal of services and operations management
3
International journal of services, economics and management
3
Inventi impact: retailing & consumer services
3
Journal of Islamic marketing
3
Journal of business economics and management
3
Journal of customer behaviour
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of strategic marketing
3
Journal of the Academy of Marketing Science
3
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Source
All
ECONIS (ZBW)
472
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1
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472
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1
In-store experience and customer loyalty of TopT (Pty) Ltd
Theledi, Karabo Mpho
;
Mudzanani, Takalani Eric
- In:
African journal of business and economic research : AJBER
15
(
2020
)
3
,
pp. 203-225
Persistent link: https://www.econbiz.de/10012666417
Saved in:
2
The customer is often wrong : investigating the influence of customer failures and apologies on frontline service employee well-being
Robertson, Nichola
;
Rotman, Jeffrey
;
MacQuilken, Lisa
; …
- In:
Psychology & marketing
40
(
2023
)
4
,
pp. 825-844
Persistent link: https://www.econbiz.de/10014290864
Saved in:
3
The dark side of customer co-creation : exploring the consequences of failed co-created services
Heidenreich, Sven
;
Wittkowski, Kristina
;
Handrich, Matthias
- In:
Journal of the Academy of Marketing Science
43
(
2015
)
3
,
pp. 279-296
Persistent link: https://www.econbiz.de/10011287133
Saved in:
4
Show you care : initiating co-creation in service recovery
Xu, Yingzi
;
Marshall, Roger
;
Edvardsson, Bo
;
Tronvoll, Bård
- In:
Journal of service management
25
(
2014
)
3
,
pp. 369-387
Persistent link: https://www.econbiz.de/10010384971
Saved in:
5
Evaluation of the perceived audit quality : study of the Tunisian context
Missaoui, Anis
;
Ben Ghodbane, Sana
- In:
African journal of accounting, auditing and finance : AJAAF
5
(
2016
)
4
,
pp. 346-368
Persistent link: https://www.econbiz.de/10011848105
Saved in:
6
Bitcoin and beyond
John, Kose
;
O'Hara, Maureen
;
Saleh, Fahad
- In:
Annual review of financial economics
14
(
2022
),
pp. 95-115
Persistent link: https://www.econbiz.de/10013461090
Saved in:
7
Managing strategic supplier relationships : antecedents and outcomes
Jack, Eric P.
;
Powers, Thomas L.
- In:
The journal of business & industrial marketing
30
(
2015
)
2
,
pp. 129-138
Persistent link: https://www.econbiz.de/10010532115
Saved in:
8
Service providers' decision to use ethics committees and consultation in complex services
Zyung, Jinyong
;
Mittal, Vikas
;
Kekre, Sunder
;
Hegde, …
- In:
Journal of marketing research
57
(
2020
)
2
,
pp. 278-297
Persistent link: https://www.econbiz.de/10012180497
Saved in:
9
Antecedents of Indian information technology service organisations moving up the value chain : a mediation model
Mahendramohan, B.
;
Kannabiran, G.
;
Sridevi, P.
- In:
International journal of business excellence : IJBEX
30
(
2023
)
4
,
pp. 507-531
Persistent link: https://www.econbiz.de/10014389037
Saved in:
10
Risk management maturity enhancement in healthcare through the application of quality management principles
Buckė, Veronika
;
Ruželė, Darius
;
Ruzevicius, Juozas
; …
- In:
International journal of learning and change : IJLC
16
(
2024
)
2/3
,
pp. 132-170
Persistent link: https://www.econbiz.de/10015065908
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