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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Public transport
298
Öffentlicher Verkehr
298
Local public transport
149
Öffentlicher Nahverkehr
149
Local Area Network
96
Local area network
96
public transportation
88
Public transportation
87
Theorie
80
Theory
80
weighting
80
Mobile communications
68
Mobilkommunikation
68
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54
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51
Germany
51
Weighting
48
Mobile Internet
40
USA
40
United States
40
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35
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34
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33
Busverkehr
33
Service quality
33
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31
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31
mobile Internet
26
Consumer behaviour
23
Großbritannien
23
Konsumentenverhalten
23
Schweiz
22
United Kingdom
22
Sustainable mobility
21
Switzerland
21
Tourenplanung
21
Vehicle routing problem
21
Wi-Fi
21
Mobiles Internet
20
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English
28
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3
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Srivastava, Govind Nath
3
Crozet, Yves
2
Graham, Daniel J.
2
Hörcher, Daniel
2
Ittamalla, Rajesh
2
Kumar, Daruri Venkata Srinivas
2
Mulley, Corinne
2
Nelson, John D.
2
Bang, Nguyen
1
Baraçlı, Hayri
1
Bilişik, Özge Nalan
1
Chuah, Stephanie Hui-wen
1
Cunningham, Lawrence
1
Dienel, Hans-Liudger
1
Edvardsson, Bo
1
Enquist, Bo
1
Erdoğan, Melike
1
Govender, Krishna K.
1
Gronau, Reuben
1
Harvey, Heather Lea
1
Išoraitė, Margarita
1
Jarašūnienė, Aldona
1
Johansson, Elisabeth
1
Karlsson, I. C. MariAnne
1
Kaya, İhsan
1
Lee, Moonkyu
1
Marimuthu, Malliga
1
Mokonyama, Mathetha
1
Muren, Astri
1
Nadhira Dhana Shafira
1
Parahoo, Sanjai Kumar
1
Pareigis, Jörg
1
Purohit, Harsh
1
Radi, Gihad Yakoob Abdelrahim
1
Rauschnabel, Philipp A.
1
Reinhold, Tom
1
Rönnbäck, Åsa
1
Samašonok, Kristina
1
Schelewsky, Marc
1
Schiefelbusch, Martin
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OECD / International Transport Forum
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1
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Discussion paper / International Transport Forum
6
International Transport Forum Discussion Papers
3
International journal of quality and service sciences
2
Journal of transport economics and policy
2
Research in transportation economics
2
Digitalisierung und Innovation : Planung, Entstehung, Entwicklungsperspektiven
1
Eurasian business review
1
ITF Round Tables
1
International journal of agile systems and management : IJASM
1
International journal of applied management science
1
International journal of business innovation and research : IJBIR
1
International journal of services and operations management : IJSOM
1
Journal of retailing and consumer services
1
Journal of service theory and practice : JSTP
1
Journal of travel and tourism marketing
1
Kurs / Institut für Städtebau Berlin der Deutschen Akademie für Städtebau und Landesplanung
1
Roundtable report / International Transport Forum
1
The service industries journal
1
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
1
Transport and society
1
Transportation journal : a journal of the Association for Supply Chain Management
1
Verslas : teorija ir praktika : Vilniaus Gedimino Technikos Universiteto mokslo žurnalas
1
Öffentlicher Personennahverkehr : Herausforderungen und Chancen ; mit 4 Tabellen ; [Ergebnisse und Inhalte zweier Workshops, veranstaltet vom Institut für Mobilitätsforschung in Berlin 2005 und 2006]
1
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ECONIS (ZBW)
31
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Measuring effectiveness of ticketing services of public transportation
Srivastava, Govind Nath
;
Purohit, Harsh
- In:
International journal of services and operations …
40
(
2021
)
1
,
pp. 23-46
Persistent link: https://www.econbiz.de/10012693127
Saved in:
2
Why do satisfied customers defect? : a closer look at the simultaneous effects of switching barriers and inducements on customer loyalty
Chuah, Stephanie Hui-wen
;
Rauschnabel, Philipp A.
; …
- In:
Journal of service theory and practice : JSTP
27
(
2017
)
3
,
pp. 616-641
Persistent link: https://www.econbiz.de/10011707281
Saved in:
3
Public transport in rural areas : scheduled and non-scheduled services
1984
Persistent link: https://www.econbiz.de/10000055442
Saved in:
4
Konzept zur integrierten Optimierung des Berliner Nahverkehrs
Reinhold, Tom
- In:
Öffentlicher Personennahverkehr : Herausforderungen …
,
(pp. 132-146)
.
2006
Persistent link: https://www.econbiz.de/10003347477
Saved in:
5
Using interventions to change the quality profile of an organisation
Johansson, Elisabeth
;
Witell, Lars
;
Rönnbäck, Åsa
- In:
International journal of quality and service sciences
5
(
2013
)
1
,
pp. 32-45
Persistent link: https://www.econbiz.de/10009754727
Saved in:
6
A hybrid fuzzy methodology to evaluate customer satisfaction in a public transportation system for Istanbul
Bilişik, Özge Nalan
;
Erdoğan, Melike
;
Kaya, İhsan
; …
- In:
Total quality management & business excellence : an …
24
(
2013
)
10
,
pp. 1141-1159
Persistent link: https://www.econbiz.de/10009793743
Saved in:
7
Satisfaction of tourists with public transport : an empirical investigation in Dubai
Parahoo, Sanjai Kumar
;
Harvey, Heather Lea
;
Radi, Gihad …
- In:
Journal of travel and tourism marketing
31
(
2014
)
7/8
,
pp. 1004-1017
Persistent link: https://www.econbiz.de/10010469192
Saved in:
8
Valuing convenience in public transport
2014
Persistent link: https://www.econbiz.de/10010492536
Saved in:
9
Methodological triangulation in measuring public transportation service quality
Cunningham, Lawrence
;
Young, Clifford
;
Lee, Moonkyu
- In:
Transportation journal : a journal of the Association …
40
(
2000
)
1
,
pp. 35-47
Persistent link: https://www.econbiz.de/10001542967
Saved in:
10
Optimum diversity in the public transport market
Gronau, Reuben
- In:
Journal of transport economics and policy
34
(
2000
)
1
,
pp. 21-42
Persistent link: https://www.econbiz.de/10001452513
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