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The relationship between identification and loyalty in a public university : are there differences between (the perceptions) professors and graduates?
Cachón Rodríguez, Gabriel; Prado Román, Camilo; … - In: European research on management and business economics 25 (2019) 3, pp. 122-128
This study analyses the relationship between identification and loyalty and also compares the perceptions of two groups … identification influences loyalty, and that there are also significant differences in the perception between professors and graduates …, being the relationship between identification and loyalty more intense in the former group than the latter. Several …
Persistent link: https://www.econbiz.de/10012120130
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How to manage the online experience concerning transactional and experimental customers: case of e-fashion sector
Castro-Lopez, Adrian; Vázquez Casielles, Rodolfo; … - In: Journal of business economics and management 20 (2019) 3, pp. 595-617
(utilitarian and hedonic experience) on satisfaction and loyalty of two segments of customers: transactional and online …-service quality on satisfaction and loyalty are different for each segment of customers. While utilitarian quality is more relevant …
Persistent link: https://www.econbiz.de/10012175766
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Functional quality and hedonic quality : a study of the dimensions of e-service quality in online travel agencies
Bernardo, Merce; Marimon, Frederic; Alonso-Almeida, … - In: Information & management : the internat. journal of … 49 (2012) 7/8, pp. 342-347
Persistent link: https://www.econbiz.de/10009696207
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The balance of the impact of quality and recovery on satisfaction : the case of e-travel
Bernardo, Merce; Llach, Joseph; Marimon, Frederic; … - In: Total quality management & business excellence : an … 24 (2013) 12, pp. 1390-1404
Persistent link: https://www.econbiz.de/10010207986
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A holistic view of the service experience at coffee franchises : a cross-cultural study
Oh, Dongyun; Yoo, Myongjee; Lee, Yooyang - In: International journal of hospitality management 82 (2019), pp. 68-81
Persistent link: https://www.econbiz.de/10012121394
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Tuning an Online Shop: Consumer Reactions to E-tailers' Service Quality
Hackl, Franz; Weiss, Bernhard; Winter-Ebmer, Rudolf - 2009
This paper investigates the impact of service quality in e-tailing on site visits and consumer demand (approximated by the last-click- through concept). We use a large representative data set obtained from a price-comparison site which covers most of the national (Austrian) market on e-tailing....
Persistent link: https://www.econbiz.de/10010294860
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Untersuchung von Indikatoren zur Qualitätsmessung von Reitschulen in Deutschland
Kiefer, Stephanie - 2012
Die Qualität einer Dienstleistung vor der Inanspruchnahme zu beurteilen, ist für Kunden nicht leicht. Dieser Beitrag untersucht mögliche Qualitätsindikatoren von Reitschulen in Deutschland und versucht, Qualitätsunterschiede zwischen Reitschulen herauszufinden. Die Daten für die...
Persistent link: https://www.econbiz.de/10010308791
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Untersuchung von Indikatoren zur Qualitätsmessung von Reitschulen in Deutschland
Kiefer, Stephanie - 2012
Die Qualität einer Dienstleistung vor der Inanspruchnahme zu beurteilen, ist für Kunden nicht leicht. Dieser Beitrag untersucht mögliche Qualitätsindikatoren von Reitschulen in Deutschland und versucht, Qualitätsunterschiede zwischen Reitschulen herauszufinden. Die Daten für die...
Persistent link: https://www.econbiz.de/10009531026
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Tuning an online shop : consumer reactions to e-tailers' service quality
Hackl, Franz; Weiss, Bernhard; Winter-Ebmer, Rudolf - 2009 - This Version June 2009
This paper investigates the impact of service quality in e-tailing on site visits and consumer demand (approximated by the last-click- through concept). We use a large representative data set obtained from a price-comparison site which covers most of the national (Austrian) market on e-tailing....
Persistent link: https://www.econbiz.de/10009239690
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Aufs richtige Pferd setzen! : welche Faktoren beeinflussen Zufriedenheit und Verhaltensabsichten von Mitgliedern in deutschen Reitvereinen?
Kiefer, Stephanie - 2013
Die vorliegende Studie untersucht, welche Komponenten der Dienstleistungsqualität einen Einfluss auf die Zufriedenheit und Verhaltensabsichten von Mitgliedern in deutschen Reitvereinen haben. Für diese Untersuchung wird ein Strukturgleichungsmodell aufgestellt und das Partial Least...
Persistent link: https://www.econbiz.de/10009791050