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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Dienstleistung
5,376
Services
4,617
Classification
2,883
Klassifikation
2,387
Dienstleistungssektor
1,398
services
1,371
Service industry
1,278
Theorie
1,193
Theory
1,179
Innovation
895
Deutschland
880
Germany
788
Service quality
641
classification
499
Relationship marketing
485
Beziehungsmarketing
475
Innovationsmanagement
465
Innovation management
424
Marketing
413
Welt
406
Consumer behaviour
403
World
402
USA
396
Konsumentenverhalten
387
Management
380
United States
380
Dienstleistungshandel
367
Trade in services
364
Dienstleistungsmanagement
338
Services marketing
335
Service management
334
Dienstleistungsmarketing
325
Unternehmensdienstleistung
297
Customer satisfaction
292
Business services
291
Service innovation
289
Industrie
277
Kundenzufriedenheit
271
EU-Staaten
263
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Online availability
All
Undetermined
287
Free
69
Type of publication
All
Article
442
Book / Working Paper
188
Journal
6
Type of publication (narrower categories)
All
Article in journal
425
Aufsatz in Zeitschrift
425
Hochschulschrift
81
Thesis
65
Graue Literatur
30
Non-commercial literature
30
Aufsatz im Buch
21
Book section
21
Collection of articles of several authors
16
Sammelwerk
16
Arbeitspapier
14
Working Paper
14
Aufsatzsammlung
10
Case study
8
Fallstudie
8
Bibliografie enthalten
6
Bibliography included
6
Konferenzschrift
5
Handbook
4
Handbuch
4
Collection of articles written by one author
3
Conference paper
3
Forschungsbericht
3
Konferenzbeitrag
3
Lehrbuch
3
Sammlung
3
Textbook
3
Amtsdruckschrift
2
Bibliografie
2
Conference proceedings
2
Government document
2
Amtliche Publikation
1
Fallstudiensammlung
1
Festschrift
1
Guidebook
1
Ratgeber
1
Systematic review
1
Übersichtsarbeit
1
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Language
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English
512
German
122
French
3
Finnish
1
Author
All
Bruhn, Manfred
9
Edvardsson, Bo
5
Huang, Ming-Hui
5
Benkenstein, Martin
4
Calabrese, Armando
4
Gallan, Andrew S.
4
McColl-Kennedy, Janet R.
4
Paluch, Stefanie
4
Rayburn, Steven W.
4
Stauss, Bernd
4
Wirtz, Jochen
4
Anderson, Sidney
3
Bitner, Mary Jo
3
Blau, Benjamin
3
Brown, Stephen Walter
3
Chase, Richard B.
3
De Jager, Johan W.
3
Debo, Laurens G.
3
Falk, Tomas
3
Fisk, Raymond P.
3
Gerstner, Eitan
3
Gouthier, Matthias
3
Gustafsson, Anders
3
Helkkula, Anu
3
Huiskonen, Janne
3
Jaakkola, Elina
3
Karppinen, Henri
3
Kleinaltenkamp, Michael
3
Kowalkowski, Christian
3
Mende, Martin
3
Ostrom, Amy L.
3
Polese, Francesco
3
Russell-Bennett, Rebekah
3
Rust, Roland T.
3
Seppänen, Kaisa
3
Sharma, Piyush
3
Sousa, Rui
3
Toktay, L. Beril
3
Van Wassenhove, Luk N.
3
Abe, Naohito
2
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Institution
All
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
3
Nomos Verlagsgesellschaft
3
Verlag Dr. Kovač
3
Universität Potsdam
2
Österreich / Bundesministerium für Verkehr, Innovation und Technologie
2
Autohaus Buch und Formular
1
Brandenburgische Technische Universität Cottbus-Senftenberg
1
Center for Service Excellence
1
Deutschland / Bundeswehr / Universität Hamburg
1
Edward Elgar Publishing
1
Eric Cuvillier <Firma>
1
Fidschi
1
Friedrich-Schiller-Universität Jena
1
IGI Global
1
Logos Verlag Berlin
1
Society of Service Science
1
Springer Fachmedien München GmbH
1
Springer Fachmedien Wiesbaden
1
Technische Universität Clausthal
1
Universität Kaiserslautern / Lehrstuhl für Produktionswirtschaft
1
Zukunftsinitiative Rheinland-Pfalz
1
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Published in...
All
The journal of services marketing
27
Journal of service management
25
Journal of service research : JSR
19
The service industries journal
17
Services marketing quarterly
15
SpringerLink / Bücher
14
Journal of service research
13
International journal of hospitality management
12
Journal of retailing and consumer services
11
Gabler Edition Wissenschaft
8
Journal of business research : JBR
7
International journal of quality and service sciences
6
International journal of services and operations management
6
Service business
6
European review of service economics and management
5
International journal of contemporary hospitality management
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of production economics
5
International journal of services technology and management
5
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
5
Journal of service theory and practice
5
Journal of service theory and practice : JSTP
5
Schriftenreihe innovatives Dienstleistungsmanagement
5
International journal of services, economics and management
4
Public management review
4
Reihe Dienstleistungsmanagement, Dienstleistungsmarketing
4
Springer eBook Collection / Business and Economics
4
The journal of business & industrial marketing
4
Basler Schriften zum Marketing
3
Gabler Edition Wissenschaft / Focus Dienstleistungsmarketing
3
Gabler Research
3
Gabler-Edition Wissenschaft
3
International journal of applied business and economic research
3
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
3
International journal of innovation management
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
3
Journal of air transport management
3
Journal of marketing
3
Journal of the Academy of Marketing Science
3
Journal of the Operational Research Society : OR
3
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Source
All
ECONIS (ZBW)
636
Showing
1
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10
of
636
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date (oldest first)
1
External audit quality : its meaning, representations and potential conflict in practice
Noor Adwa Sulaiman
- In:
Accounting, auditing & accountability journal
36
(
2023
)
5
,
pp. 1417-1440
Persistent link: https://www.econbiz.de/10014314430
Saved in:
2
A service sector
classification
schme using economic data
David, Alex Hugh
- In:
The service industries journal
34
(
2014
)
4
,
pp. 335-353
Persistent link: https://www.econbiz.de/10010344114
Saved in:
3
Service relationships and the customer disengagement : engagement conundrum
Bowden, Jana
;
Gabbott, Mark
;
Naumann, Kay
- In:
Journal of marketing management : MM
31
(
2015
)
7/8
,
pp. 774-806
Persistent link: https://www.econbiz.de/10011309054
Saved in:
4
The new go-between
services
: peer-to-peer sharing platforms in hospitality
services
Bertrand, Daisy
;
Léo, Pierre-Yves
;
Philippe, Jean
- In:
European review of service economics and management
(
2019
)
2/8
,
pp. 17-53
Persistent link: https://www.econbiz.de/10012162884
Saved in:
5
Airport
classification
criteria based on passenger characteristics and terminal size
Adikariwattage, V.
;
Barros, Alexandre G. de
; …
- In:
Journal of air transport management
24
(
2012
),
pp. 36-41
Persistent link: https://www.econbiz.de/10009702363
Saved in:
6
The impact of workforce management systems on productivity and quality : a case study in the information and communication technology service industry
Calabrese, Armando
;
Capece, Guendalina
;
Costa, Roberta
; …
- In:
Knowledge and process management : the journal of …
20
(
2013
)
3
,
pp. 177-184
Persistent link: https://www.econbiz.de/10010127343
Saved in:
7
Critical characteristics for the implementation of mass-customized
services
Vidor, Gabriel
;
Medeiros, Janine Fleith de
;
Fogliatto, …
- In:
European business review : EBR ; the official journal …
27
(
2015
)
5
,
pp. 513-534
Persistent link: https://www.econbiz.de/10011443135
Saved in:
8
Increasing the effectiveness of benchmarking in the restaurant industry
Barrows, Clayton W.
;
Vieira, Edward T.
;
DiPietro, Robin B.
- In:
International journal of process management and …
6
(
2016
)
1
,
pp. 79-111
Persistent link: https://www.econbiz.de/10011559717
Saved in:
9
New approach based on proximity/remoteness measurement for customer
classification
Akhyani, Fatemeh
;
Birjandi, Alireza Komeili
;
Sheikh, Reza
; …
- In:
Electronic commerce research
22
(
2022
)
2
,
pp. 267-298
Persistent link: https://www.econbiz.de/10013263019
Saved in:
10
Classifying restaurants to improve usability of restaurant research
Farber Canziani, Bonnie
;
Almanza, Barbara
;
Frash, …
- In:
International journal of contemporary hospitality management
28
(
2016
)
7
,
pp. 1467-1483
Persistent link: https://www.econbiz.de/10011596273
Saved in:
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