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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Marketing
31,390
Social Web
20,560
Social web
20,529
Online-Marketing
13,119
Internet marketing
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Theory
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6,591
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6,456
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6,339
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6,197
Electronic Commerce
6,065
Customer satisfaction
6,003
Kundenzufriedenheit
5,805
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5,665
Werbewirkung
4,811
Advertising effects
4,753
Markenartikel
4,728
Brand
4,695
Werbung
4,645
Service quality
4,618
Advertising
4,616
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4,593
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4,479
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4,077
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4,075
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3,806
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
18
McColl-Kennedy, Janet R.
15
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sparks, Beverley
10
Sreejesh, S.
10
Voorhees, Clay M.
10
Wong, IpKin Anthony
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Kim, Woo Gon
8
Law, Chun Hung Roberts
8
Park, Jungkun
8
Qu, Hailin
8
Söderlund, Magnus
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Cobanoglu, Cihan
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
1
Erasmus Research Institute of Management
1
Excellence-in-Service-Konferenz <6., 2016, Koblenz>
1
Friedrich-Schiller-Universität Jena
1
Górnośląska Wyższa Szkoła Handlowa Im. Wojciecha Korfantego
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Nomos Verlagsgesellschaft
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Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Shaker Verlag
1
Springer Fachmedien Wiesbaden
1
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Verlag Dr. Kovač
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Journal of retailing and consumer services
233
International journal of hospitality management
199
Journal of business research : JBR
121
The journal of services marketing
110
International journal of contemporary hospitality management
80
Journal of hospitality marketing & management
80
Services marketing quarterly
69
The service industries journal
68
Journal of travel and tourism marketing
67
Journal of service research : JSR
48
Cogent business & management
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
44
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
43
Service business
39
Journal of service management
34
Tourism management : research, policies, practice
33
Asia Pacific journal of marketing and logistics
31
International journal of quality and service sciences
29
Journal of air transport management
29
Journal of service research
29
The international journal of bank marketing : IJBM
29
Psychology & marketing
28
International journal of electronic marketing and retailing : IJEMR
27
International journal of services and operations management
27
International journal of services, economics and management
27
The TQM journal : the international review of organizational improvement
26
Journal of retailing
24
Total quality management & business excellence
24
European journal of marketing : EJM
23
Journal of strategic marketing
23
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of the Academy of Marketing Science
21
Quality management journal : QMJ
21
Journal of internet commerce
20
Managing service quality : MSQ ; an international journal
20
Marketing intelligence & planning
20
Technological forecasting & social change : an international journal
20
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ECONIS (ZBW)
4,547
EconStor
3
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1
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date (oldest first)
1
Customer e-complaining behaviours using social media
Balaji, M. S.
;
Jha, Subhash
;
Stafford, Marla Royne
- In:
The service industries journal
35
(
2015
)
11/12
,
pp. 633-654
Persistent link: https://www.econbiz.de/10011401814
Saved in:
2
Repurchase loyalty for customer social co-creation e-marketplaces
Kang, Ju-Young M.
- In:
Journal of fashion marketing and management
18
(
2014
)
4
,
pp. 452-464
Persistent link: https://www.econbiz.de/10010530878
Saved in:
3
The case of Amazon.com : towards a conceptual framework of online customer service experience (OCSE) using the emerging consensus technique (ECT)
Klaus, Philipp
- In:
The journal of services marketing
27
(
2013
)
6
,
pp. 443-457
Persistent link: https://www.econbiz.de/10010198163
Saved in:
4
The influence of a virtual agent on web-users' desire to visit the company : the case of restaurant's web site
Etemad-Sajadi, Reza
- In:
International journal of quality & reliability management
31
(
2014
)
4
,
pp. 419-434
Persistent link: https://www.econbiz.de/10010341326
Saved in:
5
First step in social media : measuring the influence of online management responses on customer satisfaction
Gu, Bin
;
Ye, Qiang
- In:
Production and operations management : an international …
23
(
2014
)
4
,
pp. 570-582
Persistent link: https://www.econbiz.de/10010364045
Saved in:
6
Moderating effects of product heterogeneity between online word-of-mouth and hotel sales
Lu, Qi
;
Ye, Qiang
;
Law, Rob
- In:
Journal of electronic commerce research : JECR
15
(
2014
)
1
,
pp. 1-12
Persistent link: https://www.econbiz.de/10010348272
Saved in:
7
Web aesthetics effects on user decisions : impact of exposure length on website quality perceptions and buying intentions
Lorenzo-Romero, Carlota
;
Constantinides, Efthymios
; …
- In:
Journal of internet commerce
12
(
2013
)
1/4
,
pp. 76-105
Persistent link: https://www.econbiz.de/10010248483
Saved in:
8
Responding to negative online reviews : the effects of hotel responses on customer inferences of trust and concern
Sparks, Beverley
;
So, Kevin Kam Fung
;
Bradley, Graham L.
- In:
Tourism management : research, policies, practice
53
(
2016
),
pp. 74-85
Persistent link: https://www.econbiz.de/10011440024
Saved in:
9
Co-creation of online service recoveries and its effects on complaint bystanders
Hutzinger, Clemens
;
Weitzl, Wolfgang
- In:
Journal of business research : JBR
130
(
2021
),
pp. 525-538
Persistent link: https://www.econbiz.de/10012544868
Saved in:
10
Social media user self-efficacy moderating hotel satisfaction and posting behaviour
Maamari, Bassem E.
;
Chaanine, Johnny Chalita
- In:
International journal of leisure and tourism marketing …
7
(
2020
)
1
,
pp. 67-83
Persistent link: https://www.econbiz.de/10012513429
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