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~subject:"Dienstleistungsqualität"
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Dienstleistungsqualität
Consumer behaviour
82,818
Konsumentenverhalten
80,338
Theorie
10,488
Theory
10,291
Relationship marketing
8,957
Beziehungsmarketing
8,927
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7,485
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6,657
Customer satisfaction
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5,483
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5,100
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4,847
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4,745
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4,743
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4,492
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4,481
Service quality
4,413
Brand
4,326
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4,318
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4,280
Hedonic price index
4,221
Einzelhandel
4,161
Retail trade
4,121
Deutschland
4,052
Germany
3,775
Werbewirkung
3,622
Electronic Commerce
3,601
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3,587
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3,584
E-commerce
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3,404
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Han, Heesup
30
Mattila, Anna S.
24
Usman, Osly
20
Prentice, Catherine
17
McColl-Kennedy, Janet R.
15
Brasington, David M.
14
Line, Nathaniel D.
14
Balaji, M. S.
13
Gong, Taeshik
12
Klaus, Philipp
12
Prybutok, Victor R.
12
Bilgihan, Anil
11
Gustafsson, Anders
11
Hanks, Lydia
11
Jang, Soocheong
11
Propper, Carol
11
Gursoy, Dogan
10
Miao, Li
10
Quach, Sara
10
Sharma, Piyush
10
Sreejesh, S.
10
Hollebeek, Linda D.
9
Hyun, Sunghyup Sean
9
Voorhees, Clay M.
9
Wong, IpKin Anthony
9
Xu, Xun
9
Ali, Faizan
8
Amin, Muslim
8
Harun, Ahasan
8
Park, Jungkun
8
Qu, Hailin
8
Sparks, Beverley
8
Wu, Luorong
8
Ahn, Jiseon
7
Beck, Adrian
7
Bujisic, Milos
7
Carlson, Jamie
7
Gaynor, Martin
7
Grewal, Dhruv
7
Haurin, Donald R.
7
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National Bureau of Economic Research
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutschland / Bundeswehr / Universität Hamburg
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Erasmus Research Institute of Management
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Federal Reserve Bank of St. Louis
1
Friedrich-Schiller-Universität Jena
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IGI Global
1
Institutet för Ekonomisk Forskning <Lund>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde
1
Springer Fachmedien Wiesbaden
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
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Verlag Dr. Kovač
1
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Journal of retailing and consumer services
230
International journal of hospitality management
193
Journal of business research : JBR
120
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
Journal of travel and tourism marketing
64
The service industries journal
63
Cogent business & management
47
Journal of service research : JSR
47
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
41
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Service business
36
Tourism management : research, policies, practice
34
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of electronic marketing and retailing : IJEMR
26
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
Journal of service research
25
The TQM journal : the international review of organizational improvement
25
Journal of retailing
23
Journal of strategic marketing
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
International journal of quality & reliability management
21
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
Journal of hospitality and tourism insights
21
Journal of internet commerce
21
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
Journal of service theory and practice
19
Marketing intelligence & planning
19
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ECONIS (ZBW)
4,366
EconStor
4
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1
Toward the development of hedonic-utilitarian measures of retail service
Bradley, Gregory T.
;
LaFleur, Elizabeth K.
- In:
Journal of retailing and consumer services
32
(
2016
),
pp. 60-66
Persistent link: https://www.econbiz.de/10011556613
Saved in:
2
Consumer perceptions of service convenience in hedonic and utilitarian retail settings in China
Wong, Amy
- In:
Journal of international consumer marketing
33
(
2021
)
4
,
pp. 452-470
Persistent link: https://www.econbiz.de/10012607778
Saved in:
3
Making the customer experience journey more hedonic in a traditionally utilitarian service context : a case study
Ponsignon, Frédéric
- In:
Journal of service management
34
(
2023
)
2
,
pp. 294-315
Persistent link: https://www.econbiz.de/10014337953
Saved in:
4
Effects of utilitarian and hedonic emotion on the use of online banking services
Hung, Wei-Hsi
;
Tseng, Chih-Lang
;
Chang, Fang-Kai
;
Ho, …
- In:
Journal of global information management
29
(
2021
)
6
,
pp. 1-20
Persistent link: https://www.econbiz.de/10012614488
Saved in:
5
The role of emotions in utilitarian service settings : the effects of emotional satisfaction on product perception and behavioral intentions
Ladhari, Riadh
;
Souiden, Nizar
;
Dufour, Béatrice
- In:
Journal of retailing and consumer services
34
(
2017
),
pp. 10-18
Persistent link: https://www.econbiz.de/10011628969
Saved in:
6
Consumer values and service quality perceptions of food truck experiences
Shin, Yeon Ho
;
Kim, Haemi
;
Severt, Kimberly
- In:
International journal of hospitality management
79
(
2019
),
pp. 11-20
Persistent link: https://www.econbiz.de/10012012771
Saved in:
7
Creating utilitarian and hedonic value from website quality and online retail performance
Wang, Edward Shih-Tse
- In:
Journal of electronic commerce in organizations : the …
15
(
2017
)
3
,
pp. 1-13
Persistent link: https://www.econbiz.de/10011735114
Saved in:
8
The impact of quality on health-insurance users' satisfaction in Saudi Arabia : the mediating role of brand image and utilitarian value
AbouRokbah, Safinaz
;
Husain, Khalid Sami
- In:
International journal of quality & reliability management
41
(
2024
)
4
,
pp. 1089-1110
Persistent link: https://www.econbiz.de/10014520395
Saved in:
9
Leisure-service quality and hedonic experiences : singing at a karaoke house as a form of theatre
Wu, Shih-Hao
;
Huang, Chi-Tsun
;
Chen, Yi-Fong
- In:
Total quality management & business excellence : an …
26
(
2015
)
3/4
,
pp. 298-311
Persistent link: https://www.econbiz.de/10011300201
Saved in:
10
The impact of consumption goals on flat-rate choice : can "hedonizing" a service increase customers' propensity to choose a flat rate?
Uhrich, Fabian
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
16
(
2013
)
2
,
pp. 216-230
Persistent link: https://www.econbiz.de/10009774870
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